AI Applications Analyst

About the role

At ERC Pathlight, we're on a mission to change lives-and we're looking for people who feel called to do the same. As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing-always. Here, your work matters. Your ideas matter. You matter. If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us.

Responsibilities

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide application support for ChartKeeper and other assigned solutions by responding to user inquiries, troubleshooting issues, and coordinating escalation when appropriate.
• Perform user acceptance testing (UAT), regression testing, production validation, and post-implementation verification for AI-enabled clinical applications and enterprise systems.
• Create and maintain user training materials, job aids, knowledge articles, training videos, presentations, and other end-user education resources.
• Support the implementation, optimization, and ongoing adoption of AI-enabled and enterprise applications that improve clinical, operational, and business outcomes.
• Coordinate assigned projects and enhancement initiatives by tracking tasks, facilitating stakeholder communication, maintaining project documentation, and supporting change management and go-live activities.
• Gather and analyze end-user feedback to identify opportunities for workflow improvement, increased adoption, enhanced usability, and operational efficiency.
• Develop and maintain testing documentation, including test plans, test scripts, test results, issue logs, and validation records.
• Education Requirements:
• Bachelors Degree in Healthcare administration, Information systems, Business, Education, Clinical Services or related field; equivalent combination of education and experience may be considered
• Required Knowledge, Skills and Abilities:
• 1-3 years of experience in healthcare operations, application support, software support, training, project coordination, technology adoption, or a related field.
• Demonstrated interest in healthcare technology, digital transformation, artificial intelligence, or clinical workflow improvement.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills, including the ability to create documentation, training materials, presentations, and end-user communications.
• Strong analytical, problem-solving, and critical-thinking skills with a high degree of attention to detail and quality.
• Proficiency with Microsoft Office applications and the ability to collaborate effectively with clinicians, operational leaders, technical teams, vendors, and other stakeholders while learning new technologies and processes.
• Willingness to travel up to 25% of the time.
• Bonus Qualities (Preferred):
• Experience supporting software applications, enterprise systems, electronic medical records (EMR/EHR), or other business-critical technologies.
• Experience conducting user acceptance testing (UAT), software validation, quality assurance testing, or production verification activities.
• Experience delivering end-user training, facilitating system adoption, or creating instructional videos and learning materials.
• Exposure to artificial intelligence, workflow auto

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