English Customer Service Representative

About the role

Wonders (Tarro) is a fast-growing, mission-driven tech company dedicated to helping brick and mortar restaurants in the US thrive by giving them access to powerful yet easy-to-use technology that helps them simplify operations and strengthen their connections to customers. We are looking for Customer Service Representatives to be the voice of Wonders and act as a seamless extension of our restaurant partners, taking customer orders with accuracy, warmth, and efficiency to ensure every guest has a smooth and satisfying experience.

Requirements

• We value strong communicators who can actively listen, follow structured processes, and maintain professionalism at all times. If you're someone who thrives in a fast-paced environment and enjoys helping others, this could be the perfect opportunity for you!
• What you'll accomplish
• Ability to pass basic Tier 1 agent certification after new hire training
• Be regularized by passing Tier 2 agent certification (within 6 months)
• Call Conversion Rate: Effectively convert a high percentage of calls into successful orders, improving performance over time as experience grows
• Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions.
• Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules, which may include graveyard shifts and rest days that don't always fall on weekends..
• Problem-Solving & Upselling: Effectively assist customers in choosing menu items, recommend add-ons, and troubleshoot any issues they encounter.
• About You
• Communication & Emotional Intelligence
• Strong Communication Skills - Speak and write clearly and concisely.
• Active Listening & Emotional Intelligence - Stay calm, patient, and professional-even in tough situations.
• Tools & Process Readiness
• Tech-Savvy - Confident using computer tools and typing while on calls.
• Process-Oriented & Disciplined - Follow instructions, avoid shortcuts, and stick to protocols.
• Problem-Solving & Adaptability
• Problem-Solving Mindset - Think critically and help customers in real time.
• Adaptability & Resilience - Stay flexible and positive even when things change quickly.
• Ownership & Team Culture
• Reliability & Accountability - Show up on time and meet expectations.
• Integrity & Professionalism - Do the right thing and help create a respectful team environment.
• Bonus Points
• While not required, the following skills and experiences will give you an edge:
• Proven experience handling live customer issues under pressure.
• A strong career growth mindset and willingness to learn and adapt quickly.
• Experience in food service, call centers, or order-taking environments.
• If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

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