Integration Lead

Responsibilities

• Lead technically complex customer and partner integrations as the primary integration contact, guiding API‑based implementation approaches aligned to CUBE standards, with regular client contact and clear communication throughout onboarding, implementation, and project delivery.
• Own the end‑to‑end API integration lifecycle, including onboarding, change management, versioning, and deprecation, acting as the technical authority on CUBE APIs for customers, partners, and internal teams, ensuring integration milestones are delivered on time per agreed plans.
• Define, promote, and govern API integration standards, patterns, and best practices to enable scalable and repeatable customer onboarding across regional projects and multiple implementations.
• Partner with Product and Engineering to influence API roadmap priorities using integration insights, customer feedback, and delivery experience.
• Partner with Product to establish a clear understanding of how the out of the box connectors operate and are implemented, to assist the customer in determining the best integration approach.
• Communicate complex technical concepts clearly to both technical and non‑technical stakeholders to support successful delivery and adoption.
• Identify and manage integration risks, dependencies, and constraints proactively, maintaining RAID inputs and keeping Project Leads up to date for customer status reporting, coordinating internal actions to protect delivery timelines and SLAs.
• Own the resolution of complex integration issues, escalating where appropriate to safeguard service quality, customer outcomes, and project delivery commitments.
• Build and maintain reusable onboarding assets, reference architectures, and integration playbooks, embedding continuous improvement from delivery learnings.
• Maintain accurate documentation of integration activity, technical decisions, and outcomes to support reporting, continuity, auditability, and clear implementation guidance for internal and external stakeholders.
• Provide technical mentoring and guidance to peers and project teams, contributing to capability development, consistency, and quality across Customer Delivery.
• Support renewals and growth by demonstrating strong integration outcomes aligned to customer objectives, maintaining strong customer relationships and high‑quality service standards throughout onboarding and BAU.
• Skills & Competencies:
• Customer Focus: Keeps customer value and long‑term platform adoption at the center of technical decisions.
• Technical Communication & Stakeholder Engagement: Clearly communicates technical concepts and builds strong, productive relationships with customers, partners, and internal teams.
• API & Integration Expertise: Demonstrates deep understanding of API‑based integrations and enterprise system connectivity.
• Problem Solving & Critical Thinking: Analyses complex integration challenges and implements effective, pragmatic solutions.
• Collaboration & Influence: Works effectively across Produc

Additional Information

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries-continuously evolving our products, services, and operations. At CUBE, we don't just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: This role leads the coordination and delivery of customer integration projects across CUBE Canada region (and US as required), ensuring seamless onboarding and technical implementation. It works closely with customers and internal teams to align solutions with business requirements, resolve integration challenges, and drive successful platform adoption.

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