Administrator, Delivery Services Customer Services

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Manages resolutions of customer inquiries or complaints, as well as resolving and
• researching problems with mail, packages, lost or miss-delivered shipments.
• Perform day-to-day administrative tasks such as processing letters/packages, internal
• pick-up requests, Rush deliveries, and Staples download.
• Document data and retain information files by entering, recording, storing, or maintaining
• information in written or electronic form.
• Investigate documents and record errors found while resolving customer issues.
• Provides back up for package receiving, mail center, specialists or other areas as needed.
• Completes required training to support area functions as necessary.
• Supports and provides input for department systems and/or scanning equipment.
• Participates in cross-functional teams to coordinate operational enhancements.
• Provides input towards departmental goals and long range planning.
• High School Graduate or GED and be able to read, understand and enter information into
• training records and IT systems all written in English.
• 1-3 years Delivery Services or related experiences.
• Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders
• as well handling heavy packages.
• Must have valid driver's license when operating company vehicles on public roadways.
• Excellent communication and problem solving abilities needed, adaptable to change and able
• to perform independently required.
• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/reasonable-accommodations.html

Benefits

Additional Information

Delivery Services Customer Service Rep's primary objective is to resolves customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting. Communication is continuous phone and email interaction with customers, vendors, co-workers and carriers.

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