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Expedition Specialist - Reservations Agent

External
lindblad-expeditions logoLindblad-expeditions · US
Full-timeRemote1mo ago
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About the role

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery". JOB SUMMARY The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do "Whatever It Takes" in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship. One of the main objectives of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the "Exhilaration of Discovery" through a Lindblad voyage. An Expedition Specialist will reinforce sales by providing outstanding follow up and ensuring timely guests communication via calls and emails. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and problem solve in a fast-paced environment. We are looking for likeminded individuals who care deeply about the planet and are proud to serve as a catalyst for meaningful change. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures.. The ideal candidate must be team- oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing. IMPORTANT NOTES: - This position entails shift work, including weekend hours and holidays. - The start date is 7/13/2026 - Successful candidates must be able to start and complete 6-8 weeks of training, during which time no vacation leave is permitted. - REMOTE / In specific states: Candidates must be located within the United States (no international or US territory-based applicants can be considered at this time). HIRING IN THE FOLLOWING STATES ONLY: Alaska Arizona California Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Maine Massachusetts Minnesota New Jersey New York North Carolina Oregon Pennsylvania South Carolina Texas Virginia Washington

Requirements

  • Minimum 2+ years of experience in a contact center or hospitality industry preferred
  • High school diploma or GED required. College degree preferred
  • Excellent written and verbal interpersonal skills
  • Positive attitude and a will to succeed independently as well as part of a team
  • Proficient in Microsoft Office; Word and Excel
  • Basic knowledge of geography
  • Competence with basic computer applications and equipment

Benefits

The base salary for this role: $19.23 p/hour (non-negotiable). This role is eligible for a substantial and uncapped monthly sales bonus.Travel benefits for employees and their familyHealth insurance including Medical, Dental, Vision401(k) plan with employer matchLong-Term Disability, Life & AD&D InsuranceFlexible Spending Account (FSA) to be used for out-of-pocket medical and dependent carePre-Tax Commuter Benefit7-8 Paid Holidays1 Floating HolidayUp to 15 days of vacation (pro-rated per anniversary year)Parental LeaveSick/personal days per city & state ordinancePet Insurance discountCommunication SkillsUsing the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.COMPENSATION STATEMENTFor new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.EQUAL OPPORTUNITY EMPLOYER STATEMENTAt Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and c

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