Technical Project Manager - E-mail/CRM

About the role

As a Technical Project Manager, you will be responsible for building strong relationships with internal departments, to understand their challenges and to provide strategic technical solutions. You will be working closely with DEPT, as well as client Design, Engineering, Analytics and Growth teams to ensure successful delivery on technical e-mail projects.

Responsibilities

• Partner directly with OpenAI Design, Engineering, Analytics and Business teams on lifecycle e-mail programs
• Act as a POC with many different internal teams, both technical, product and operational
• Drive execution/own end-to-end project management for e-mail campaigns: intake, prioritization, launch readiness, QA, and post-launch analysis
• Independently coordinate cross-functional dependencies to ensure on-time, high-quality launches
• Improve and standardize e-mail operating processes (campaign intake, briefing, approvals, QA, reporting, learnings)
• Drive continuous process improvements to reduce manual work and execution friction
• Log all email in flights/requests and flag if new requests are redundant
• Ensure all design templates are aligned - carry out audit as needed
• Standardize post-campaign reporting and learning reviews to inform future iterations
• Support infrastructure improvements with OpenAI Eng/Analytics to close known gaps (i.e e-mail segmentation exclusions, standardization of queries, ensuring data freshness)
• WHAT YOU BRING:
• Possess a technical background - comfortable speaking with engineers on a daily basis
• Up-to-date with current technical trends, tools and software
• SQL knowledge is mandatory
• Confident and accomplished communicator, able to build rapport with stakeholders at all levels
• Ability to work under pressure - meet and manage deadlines with ease and efficiency
• Ability to communicate effectively with teams, giving guidance and feedback
• WE SUPPORT YOU BEING YOU:
• DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
• We are a B Corp-certified company passionate about purpose-driven work . Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
• Learn more about DEPT®
• DIVERSITY, EQUITY, & INCLUSION
• At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
• Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
• We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
• Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
• #LI-Hybrid
• This is remote role, however you must be located within 50 miles of San Fran

Benefits

Additional Information

Technical Project Manager Must have e-mail / CRM experience Hybrid, 6 month contract with the potential to extend Must be based in the San Francisco Bay Area WHY DEPT®? We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

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