Strategic Account Manager (REMOTE OK)

Responsibilities

• Account Growth & Expansion
• Own and execute expansion strategy for assigned enterprise accounts ($500K+ ARR)
• Identify and close upsell, cross-sell, and multi-product opportunities
• Drive enterprise-wide platform adoption across business units and geographies
• Build and execute multi-year strategic account plans targeting 30%+ net revenue retention
• Complex Deal Management
• Orchestrate sophisticated sales cycles involving multiple stakeholders, business units, and decision makers
• Navigate enterprise procurement processes, security reviews, and legal negotiations
• Lead commercial discussions including pricing, contract structuring, and ROI justification
• Partner with Solutions Engineering, Product, Legal, and Customer Success to advance deals
• Executive Relationship Building
• Develop C-level relationships with CISOs, fraud leaders, and business unit executives
• Understand customer strategic initiatives and business priorities
• Position Arkose as a strategic partner, not a vendor
• Conduct Executive Business Reviews demonstrating business impact and ROI

Requirements

• Experience selling to CISOs, fraud teams, or security organizations
• Background in SaaS or technical security solutions
• Knowledge of MEDDPIC, Command of the Message, or similar methodologies
• Why Arkose Labs?
• Why do top tech professionals choose Arkose Labs?
• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.
• Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change
• The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch.
• We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.
• We value:
• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus . We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security . It's the lens through which we implement our processes, procedures, and programs

Benefits

Additional Information

Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, Arkose Titan, designed to neutralize modern attacks powered by Agentic AI and LLMs. By combining proprietary intelligence with dynamic friction, we undermine attacker ROI to protect global giants like Microsoft, Meta, and Roblox. Headquartered in San Mateo, CA, we maintain a global presence across APAC, Central and South America, and EMEA. Role Overview As an Enterprise Account Manager at Arkose Labs, you will drive revenue growth within our most strategic accounts. This role focuses on expanding relationships with Fortune 500 companies protecting themselves from sophisticated fraud and bot attacks. You'll navigate complex, technical sales cycles while partnering cross-functionally to deliver exceptional customer outcomes.

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