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Patient Service Representative (PSR) II - Oncology Clinic

External
aah logoAah · Aurora Baycare Medical Center - 2845 Greenbrier Rd
Part-timeOn-site6d ago
Leadership
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Responsibilities

  • Schedule: Monday - Friday, 8am - 4:30pm
  • As a Patient Service Representative (PSR) II , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
  • As a key member of the ambulatory care team, you will:
  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
  • Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff.
  • About This Location:
  • Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
  • Physical Requirements and Working Conditions:
  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
  • Exposure to ill patients.
  • Ability to work under stressful conditions with demanding customers.
  • Ready to Take the Next Step:
  • Apply Now!
  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
  • Our Commitment to You:
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.About Advocate HealthAdvocate Health is the third-largest nonprofit, integrated health system in the United States, createHealth insuranceDental insuranceVision insuranceFlexible scheduleParental leave

Additional Information

Department: 02160 AMG Greenbriar - Hematology/Oncology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday, 8am - 4:30pm (8 hour shifts). No nights, weekends or holiday rotation. Pay Range $20.80 - $31.20 Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We're Looking For: High school diploma or equivalent. One to two years related customer service experience in patient scheduling or registration. Experience handling difficult caller/customers/patients.

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