Manager, Outreach Intake

Responsibilities

• Oversight of Daily Operations
• Collaborate closely with Intake leaders and LSH operations leaders to enhance Outreach satisfaction and efficiency.
• Maintain regular communication and partnership with business development to identify key referral sources and lead source outcomes.
• Conduct routine quality assessments to gauge and enhance patient and referral satisfaction.
• Identify and rectify issues and discrepancies in trends and policies/procedures.
• Ensure compliance with attendance policies and adherence to established procedures.
• Craft diverse strategies to effectively resolve issues, drive successful execution, and implement solutions effectively.
• Maintain and update team task assignment schedules while actively fostering cross-training initiatives to develop regional expertise within the team.
• Team Engagement & Communication
• Conduct interviews, hiring and termination decisions, and assess staff performance while acknowledging exceptional contributions.
• Establish performance objectives and benchmarks for the team, track advancements, and supply constructive feedback.
• Innovate methods to enhance procedures for smoother daily operations.
• Engage with staff in a dynamic setting, demonstrate adaptability, initiative, resourcefulness, and efficacy.
• Foster open communication and interaction with staff to inspire and empower performance.
• Incorporate a culture of continuous improvement by encouraging staff to provide feedback and ideas for enhancing processes.
• Facilitate regular team meetings and one-on-one sessions to address concerns, share updates, and reinforce team cohesion.
• Implement recognition programs or incentives to boost morale and acknowledge outstanding performance.
• Stay updated on industry trends and best practices to bring fresh insights and ideas to the team.
• Analyze Key Performance Indicators
• Collect and analyze key performance indicators (KPIs) to enact directives and audit procedures.
• Oversee specialized KPIs tailored to outreach initiatives.
• Create initiatives for accountability to foster team achievements.
• Introduce quality assurance protocols to uphold superior customer care and continually pinpoint areas for enhancement.
• Scrutinize and audit referral documentation, sources, and submissions.
• Utilize reporting techniques to transform data into actionable insights, guiding the team based on emerging trends.
• Competencies & Skills Needed:
• Leadership: Ability to lead and inspire a team, set clear objectives, and provide direction in a fast-paced call center environment.
• Communication: Strong verbal and written communication skills to effectively convey

Benefits

Additional Information

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

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