Assistant Community Manager

Responsibilities

• Leasing & Resident Relations
• Manage leasing activities, including inquiries, appointments, tours, applications, screening, approvals, lease signings, move-ins, renewals, and move-outs.
• Maintain accurate leasing records and vacancy reports in Yardi Voyager and Rent Café.
• Support marketing of vacant su i tes
• Build positive relationships with residents and ensure an exceptional resident experience.
• Coordinate resident events and engagement programs to promote retention.
• Marketing & Business Development
• Monitor market trends, competitor activity, and rental rates.
• Provide recommendations on pricing, promotions, and leasing strategies.
• Develop partnerships with local businesses and community organizations to enhance resident services.
• Administration & Reporting
• Maintain accurate resident files, lease documentation, and property records
• Track rent payments and assist with arrears follow-up
• Process purchase orders , vendor bills, and service orders follow ups
• Assist with reporting Occupancy, Leasing Activity, and Service Request Tracking
• Support budget monitoring as directed
• Prepare and deliver notices and resident communications in compliance with regulations.
• Ensure confidentiality and compliance with privacy requirements.
• Office Operations
• Provide administrative support and maintain office operations, supplies, and records.
• Ensure company policies and procedures are consistently followed.
• Customer Service
• Respond promptly and professionally to resident inquiries, concerns, and complaints.
• Deliver a high standard of customer service and represent the company positively.
• Accounts Receivable
• Manage rent collection and monitor arrears.
• Follow up on outstanding accounts and process legal notices when required .
• Support collection efforts and ensure compliance with tenancy legislation.
• Maintenance Coordination
• Coordinate move-ins, move-outs, suite inspections, routine inspections and elevator bookings.
• Monitor maintenance requests and ensure timely completion of work orders.
• Follow up with residents to confirm satisfaction with completed work.
• Coordinate with building staff and vendors
• Track recurring issues (e.g., elevators, HVAC, water leaks)
• Health & Safety
• Ensure compliance with all health, safety, fire, and tenancy regulations.
• Report hazards, incidents, and policy violations promptly.
• Support emergency preparedness and life-safety procedures.
• Experience and Qualifications:
• Strong customer service and relationship-building skills.
• Property management or administrative experience preferred.
• Minimum 2 years of relevant experience.
• Knowledge of Ontario tenancy laws preferred
• Strong communication and conflict resolution skills
• High level of organization and attention to detail .
• Computer co Proficiency in Microsoft Office; Yardi Voyager and Rent Café experience is an asset.
• Self-motivated, detail-oriented, and able to manage multiple priorities effectively.
• This job posting is for an existing vacancy within our organization.
• The expected annualized base salary range for this role is $50,000 - $55,000.
• Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
• The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
• We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be cons

Benefits

Additional Information

About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Role Description: The Assistant Community Manager supports the day-to-day operations of the property, with primary responsibility for leasing, resident relations, administration, rent collection, and customer service. This role helps maintain high occupancy levels, resident satisfaction, operational efficiency, and compliance with company policies and regulations.

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