Head of Investor Onboarding

Responsibilities

• Investor Onboarding & Shareholder Services
• Lead and oversee the end-to-end investor onboarding process for hedge funds, private equity funds and other alternative investment structures.
• Review and approve investor due diligence documentation and perform AML/KYC assessments in accordance with the regulatory requirements of relevant jurisdictions, including but not limited to the Cayman Islands, British Virgin Islands, Singapore, Hong Kong, Ireland and Switzerland.
• Oversee the processing and approval of investor subscriptions, redemptions, transfers and other shareholder transactions.
• Ensure investor onboarding activities are completed accurately and within agreed service levels.
• Maintain the integrity of investor records and oversee all investor lifecycle events.
• Act as the primary point of contact for clients and their investors on shareholder services matters, resolving complex operational issues and ensuring a high level of client satisfaction.
• AML / KYC & Regulatory Compliance
• Act as AMLCO and/or DMLRO for Cayman Islands domiciled investment funds where appointed.
• Ensure compliance with applicable AML/CFT legislation, sanctions requirements, FATCA, CRS and other Automatic Exchange of Information (AEOI) obligations.
• Monitor regulatory developments across multiple jurisdictions and provide periodic updates and practical guidance to management, internal stakeholders and Boards of Directors.
• Develop, review and enhance AML/KYC policies, procedures and operational controls to ensure compliance with evolving regulatory requirements.
• Prepare, review and submit FATCA, CRS and other regulatory filings within prescribed deadlines.
• Liaise with regulators, auditors and external service providers, including but not limited to CIMA, MAS, SFC and other regulatory authorities as required.
• Support regulatory inspections, audits and client operational due diligence reviews.
• Client Relationship Management
• Build trusted relationships with fund managers, directors, legal counsel, compliance officers, auditors, banking partners and institutional investors.
• Participate in prospective client meetings, operational due diligence (ODD) reviews and fund launch discussions, providing operational expertise on investor onboarding and shareholder servicing.
• Review fund constitutional documents, offering documents and subscription materials to establish appropriate onboarding procedures and service level expectations.
• Support the successful launch of new hedge funds, private equity funds, venture capital funds, VCCs and other alternative investment structures.
• Governance & Operational Excellence
• Establish and maintain a robust control framework for investor onboarding and shareholder services.
• Design, review and continuously improve onboarding workflows, operating procedures and internal controls to enhance efficiency, scalability and client experience.
• Identify opportunities to automate manual processes and implement technology solutions that improve operational effectiveness.
• Prepare monthly KPI dashboards, operational reports and management information to monitor service quality, productivity and operational risk.
• Present periodic operational, compliance and

Additional Information

Head of Investor Onboarding Reporting to: Head of Shareholder Services Position Summary As the Head of Investor Onboarding, you will lead the Investor Onboarding function responsible for delivering high-quality shareholder services to hedge funds, private equity funds and other alternative investment structures administered by the Company. You will be responsible for overseeing the end-to-end investor onboarding process, including investor due diligence, AML/KYC reviews, subscription documentation, FATCA/CRS compliance and investor lifecycle transactions. You will provide leadership to the Investor Services team, ensuring regulatory compliance, operational excellence and an exceptional client experience across multiple jurisdictions. In addition to managing the day-to-day operations, you will act as AML Compliance Officer (AMLCO) or Deputy Money Laundering Reporting Officer (DMLRO) for Cayman Islands domiciled fund vehicles where appointed, and reporting periodically to Boards of Directors on AML/CFT matters, operational controls and emerging regulatory developments. This role also plays a key part in driving operational excellence through process improvements, technology initiatives and the development of scalable onboarding solutions to support the continued growth of the business.

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