Mission IT Operator

Requirements

• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord
• -
• What You Can Expect:
• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
• Pay Range :
• There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relev

Benefits

Additional Information

Job Title: Mission IT Operator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Anticipated Posting End: 7/27/2026 You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment. Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night). Responsibilities- - Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems - Analysis techniques and procedures. - Ensure appropriate function of hardware, software, or system functional specifications. - Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. - Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. - Supports new infrastructure projects. - Maintains all configuration documentation for assigned infrastructure. - Master the steps required to effectively manage and prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels. - Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution. - Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. - Monitor, recognize, evaluate, and correlate system and network problems. - Responsible for maintaining a privileged user level of access, across numerous high-priority systems. - Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise. - Interpret system documentation and record problems in appropriate reporting tools. - Support after-action activities, by collecting data that describes the environment at the time of the failure.- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. - Restart system services and hardware as needed. - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across the enterprise to resolve operational issues. - Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses. Required Qualifications: - Active TS/SCI with Poly required. - Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification. - Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses. - Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. - System administration experience to include UNIX, Linux, and Windows platforms

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