Patient Service Associate

Responsibilities

• Schedule, confirm, and reschedule patient appointments to optimise clinic workflow
• Process patient payments (cash, card, NETS) accurately and professionally
• Submit and verify dental claims via CHAS, Medisave, and insurance portals
• Communicate effectively with patients to create a welcoming atmosphere and address enquiries
• Perform administrative tasks including data entry, record keeping, and office coordination
• Manage office supplies and support the smooth daily operation of the clinic
• What You Need
• Diploma or degree in any discipline
• Good communication and interpersonal skills
• Proficient in using computer systems and office software
• Able to work rotating day shifts including at least one weekend day
• Prior experience in customer service, healthcare, hospitality, or retail is an advantage but not required
• Why Join Us
• 5-day work week - no 5.5-day weeks, no night shifts, ever
• Closed on all public holidays
• Structured training and ongoing development
• Annual leave + additional Reward Leave
• Medical and dental benefits
• Performance incentives
• Career growth: Associate → Senior Associate → Clinic Coordinator

Additional Information

Join a family-oriented dental practice as a Patient Service Associate. You will play a key role in delivering a seamless patient experience - from the moment they walk in to the moment they leave. We offer a 5-day work week with day shifts only, competitive pay, and structured career growth.

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