Administrator

About the role

We are looking for a motivated and organised Gas Administrator to join our dedicated team in Birmingham. You will play a key role in supporting the gas compliance and operations team, ensuring smooth administration, accurate record keeping and excellent service delivery to residents, clients and colleagues.

Responsibilities

• Manage and maintain gas compliance records, ensuring all servicing and safety checks are accurately recorded
• Schedule and coordinate gas servicing, breakdowns and remedial works with operatives and subcontractors
• Monitor compliance trackers to ensure all properties meet legislative requirements
• Liaise with residents to arrange appointments, providing clear communication and excellent customer service
• Raise and process works orders, ensuring all job information is accurate and up to date
• Support the wider gas and maintenance team with general administrative duties
• Track outstanding works and follow up to ensure completion within required timescales
• Work closely with supervisors and engineers to ensure efficient planning and job allocation
• Maintain accurate documentation and ensure all systems are updated in real time
• Respond to customer queries and resolve issues in a timely and professional manner
• Assist with reporting, audits and compliance checks
• Ensure all processes are carried out in line with company procedures and health & safety requirements
• Role Criteria:
• Previous experience in a Gas Administrator role or similar position
• GCSEs (or equivalent) in English and Maths
• Experience working in a fast paced, pressurised environment
• Strong IT skills with the ability to use job management, compliance and scheduling systems
• Excellent time management, organisational and communication skills
• A customer first approach with the ability to handle challenging situations
• Good knowledge of repairs, maintenance and gas servicing processes
• Benefits we can offer you:
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
• Apply below or to discuss your application further; contact:
• Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
• At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

Additional Information

Annual salary: up to £28,186.33 Gas Administrator Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £28,186.33 Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

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