Senior Communications Manager, AI & Innovation

Responsibilities

• AI & Innovation Communications
• Own BILL's AI and innovation narrative - internally and externally - translating complex, fast-moving topics into clear, compelling stories that build confidence and excitement across audiences.
• Partner closely with product and engineering executives and senior leaders to develop messaging around AI strategy, product innovation, and evolving ways of working, ensuring the narrative is credible, timely, and audience-specific.
• Serve as the team's go-to expert for product and innovation communications, connecting the dots between internal culture and external brand.
• Product & Launch Communications
• Lead communications strategy and execution for product launches across BILL's core lines, delivering coordinated internal and external messaging that helps employees understand and customers trust what we build.
• Own the delivery of product announcements to BILLders and lead the ideation and execution of internal product programs.
• Establish and refine scalable communications processes so launches feel coordinated, consistent, and easy for employees and external audiences to follow.
• Engineering & Technical Communications
• Support engineering and technical teams with targeted internal and external communications, helping surface the 'why it matters' behind infrastructure investments, platform changes, and technical milestones.
• Bridge technical depth and audience accessibility, ensuring complex engineering stories land clearly across channels.
• Executive & Strategic Communications
• Offer strategic guidance and communications support to senior leaders across Product and Engineering, ensuring alignment with BILL's overarching goals.
• Craft compelling narratives, talking points, presentations, and messaging that help leaders land complex messages clearly and at the right moment, internally and externally.
• Coach leaders on how to communicate with employees, media, and social audiences with confidence and authenticity.
• Culture & Operations
• Champion communication practices that foster inclusion, transparency, and connection across the workforce.
• Experiment with formats, tools, and AI-powered technologies to evolve how BILL communicates, and model what it looks like to be an AI-native team.
• Work collaboratively across BILL, leveraging influence to build strong partnerships and drive alignment across teams.
• We'd love to chat if you have
• 8-10 years of experience in external and internal communications, with strong depth across internal, external

Benefits

Additional Information

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another. ✨ Let's give businesses more time for what matters. Make your impact within a rapidly growing fintech company. BILL's Communications team is entering an exciting new chapter. We are a unified external and internal communications function - a small but mighty team laying the foundation for what exceptional, AI-native communications looks like at a high-growth fintech company. We move fast, experiment boldly, and are serious about building the playbook from the ground up. We are looking for a stellar Senior Manager, Communications & AI Innovation who thrives on delivering strategic, company-wide messaging that spans employee experience and external narrative. This person will be our go-to partner for AI and innovation storytelling, helping shape how BILL communicates its product evolution, its AI transformation, and its customer impact to both internal and external audiences. We have offices in the Bay Area and Draper, UT, but this is a remote-first role. We have a preference for candidates in West Coast / MT timezones, but we are committed to finding exceptional talent. We are an AI-first team and use AI actively in our day-to-day work. We expect this person to bring genuine curiosity, a startup mindset, and a willingness to push the boundaries of how internal and external communications get done.

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