Employee Relations Specialist

About the role

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent s

Responsibilities

• Employee Relations (ER)
• Serve as a point of contact for employee relations inquiries, providing guidance aligned with company policies and regional employment laws.
• Conduct, document, and support employee relations investigations, including allegations of misconduct, performance issues, and policy violations.
• Partner with managers to provide coaching on performance management, conflict resolution, corrective actions, and workplace best practices.
• Track ER cases and ensure timely, consistent, and compliant resolution.
• Collaborate with HR leadership on policy development, updates, and communication.
• Support engagement and retention initiatives through proactive relationship-building and issue identification.
• Compliance & HR Operations
• Ensure HR practices align with country employment regulations.
• Assist in maintaining and auditing HR documentation, employee files, and policy adherence.
• Support internal HR audits, reporting requirements, and risk-mitigation initiatives.
• Contribute to HR process improvements and systems optimization.
• Benefits Administration
• May oversee day-to-day administration of benefits plans, including health, dental, vision, disability, life, retirement/savings plans, wellness programs, and leave programs.
• Act as primary liaison with insurance carriers, brokers, and third-party administrators.
• Support employees with benefits-related inquiries, life-event changes, and claims escalations.
• Manage benefits enrollments, terminations, and data accuracy within HRIS and vendor platforms.
• Coordinate annual open enrollment activities, communication plans, and vendor meetings.
• Assist in evaluating plan performance, renewal proposals, and cost analyses.
• Ensure compliance with relevant regulations.

Requirements

• Required
• College degree in Human Resources, Business Administration, or related field-or equivalent experience.
• 3-5 years of experience in employee relations (performance management, complaint resolution, investigations, counselling/advice on employment issues, developing/implementing HR policies & procedures) in local jurisdiction
• Working knowledge of local employment laws (either NA, EMEA, APAC depending on region).
• Experience handling sensitive employee matters with discretion and professionalism.
• Strong communication, relationship-building, and conflict-resolution skills.
• Proficiency with HRIS platforms and Microsoft Office.
• Preferred
• Previous experience supporting a multi-state/province workforce.
• Working with a global company
• Experience with benefits vendor management and renewals.
• Key Competencies
• Employee advocacy and customer service orientation
• Analytical thinking and problem-solving
• Sound judgment and ethical decision-making
• Ability to manage confidential information
• Strong organizational and time-management skills
• Ability to collaborate cross-functionally in a remote or hybrid environment

Benefits

Additional Information

The Employee Relations Specialist is responsible for supporting positive employee experiences across the regional workforce (North America, Europe/Middle East/Africa, or Asia Pacific), with a focus on employee relations, compliance, and benefits administration. This role partners closely with HR leadership, managers, and employees to provide guidance, resolve issues, and ensure the company's employment practices align with federal, state/provincial, and local regulations. In addition, this position may manage the day-to-day administration of the company's benefits programs, as a point of contact for benefits vendors and employees.

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