Senior Manager, Enterprise Intake & Discovery

About the role

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart-Canada's largest non-bank branch network-and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. We've Got You Covered Compensation Philosophy: Our strategy is simple-we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose. Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success. Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges. Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you're set for the long haul. Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day. Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. The Job: Senior Manager, Enterprise Intake Discovery

Responsibilities

• Orchestrate e nterprise intake & discovery activities that enable strategic initiatives to be conceptualized , effectively prioritized, shaped, and positioned for successful execution across the organization , in partnership with product and business stakeholders.
• Own and operate the enterprise intake process, serving as the single point of entry for all demand across the organization.
• Partner cross-functionally with business, technology, operations, PMO and enterprise stakeholders to ensure demand is surfaced early and shaped effectively
• Maintain and continuously improve intake mechanisms, including submission frameworks, intake criteria, and service-level standards.
• Produce high-quality discovery art ifacts including problem briefs, current-state assessments, opportu nity definitions, customer journeys , service blueprints , and preliminary scope outlines
• Leverage AI, automation, and workflow optimization tools to improve planning and reporting processes
• Identify and escalate systemic demand patterns, capability gaps, or recurring problem themes to inform strategic planning.
• What You'll Bring to the Table
• 7+ years of experience in strategy, transformation, enterprise delivery, consulting, PMO, business operations, or related roles
• Experience leading complex cross-functional initiatives and enterprise programs in fast-paced environments
• Experience within financial services, fintech, banking, payments, lending, or other highly regulated industries
• Strong strategic planning, stakeholder management, and execution management capabilities
• Demonstrated ability to navigate ambiguity, drive alignment, and operationalize strategic priorities
• Strong facilitation, communication, and executive presentation skills

Requirements

• Experience supporting enterprise transformation, intake and discovery, portfolio management, or strategic planning functions
• Experience working across business and technology teams to shape and prioritize initiatives
• Exposure to AI-enabled workflows, automation platforms, or operational optimization technologies
• Experience working within Agile delivery environments
• Consulting or enterprise transformation office experience considered an asset
• PMP, Agile/Scrum, Lean, or change management certifications considered an asset
• Technical Skills
• Exceptional written and verbal communication
• Strong stakeholder management skills
• Structured, analytical thinker
• Comfortable operating in ambiguity
• High proficiency in developing structured documents, business cases, and executive-facing materials.
• Education + Experience
• Bachelor's degree in business, strategy, operations, technology, or related field
• Ready to lead high-impact customer operations and elevate the contact center experience? Joi

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