Customer Success Manager

About the role

As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15-20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success. This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.

Responsibilities

• Manage a portfolio of 15-20 customer accounts through regular, proactive engagement
• Build and maintain strong relationships with key stakeholders across customer organizations
• Align customer goals with product capabilities to support adoption and value realization
• Identify and progress opportunities for account growth and expansion
• Lead customer conversations focused on progress, outcomes, and next steps
• Maintain accurate customer records and activity in CRM and customer success tools
• Partner with internal teams to resolve challenges and improve the customer experience
• Take initiative to identify opportunities for engagement, improvement, and account development
• What You Bring
• Experience in a SaaS or technology environment (customer success, account management, sales, or related role)
• Experience supporting or managing customer relationships in a business-to-business setting
• Strong written and verbal communication skills in English
• Ability to communicate effectively with both business and technical stakeholders
• Ability to work independently and manage priorities with limited oversight
• Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools)
• Ability to connect customer needs to product or solution capabilities
• Experience operating in a fast-paced environment with timely follow-through
• Success Outcomes
• Customers are consistently engaged through regular meetings and proactive outreach
• Strong relationships are established across assigned accounts, including key stakeholders
• Customer priorities are clearly aligned to product usage and deliver measurable value
• Opportunities for growth and expansion are identified and advanced within the portfolio
• Customer data and activity are accurately maintained across systems
• Work is delivered with appropriate speed and consistent follow-through
• Customer needs and opportunities are identified proactively, without reliance on direction
• This posting is for an existing vacancy.
• This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement - not replace - human decision-making.
• Overview of Benefits:
• Health & Wellness - Comprehensive medical, dental, and vision coverage tailored to your local needs
• Time Off - PTO and public holidays to rest, recharge, and do what matters most
• Volunteer Days - Dedicated time to give back and support the communities that matter to you
• Ignite Days - Dedicated learning days to support continuous growth, skill development, and professional learning
• Financial - Compensation that reflects your market and your value
• Retirement - Retirement plans designed to help you build long-term financial security
• Tuition Assistance - Invest i

Benefits

Additional Information

At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent-where your talent and ambition meet limitless opportunities for success!

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