Global Account Manager

About the role

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer's toolbox, and are building the team that will make that happen. Our values guide us -they are present in how we show up, make decisions, and work together to make an impact. We're curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Temporal is shaping the future of application development by enabling organizations to build, scale, and run resilient applications. A Fortune 15 Financial Services institution has adopted Temporal as a firm-wide orchestration standard, and we are seeking a Global Account Manager based in Dallas,Texas to own and grow this strategic relationship. Temporal is already in production at one of the most complex enterprises in the world. Your job will be to expand an existing successful deployment into a firm-wide platform. You will drive adoption of new Temporal use cases across the firm's lines of business, deepen technical trust with the engineers and architects who run mission-critical systems, and convert that trust into durable, expanding consumption. This role is designed for a seller who excels at developing deep, long-term relationships within a complex enterprise environment. Rather than focusing on logo acquisition, the opportunity centers on expanding and scaling a highly strategic account over multiple years. Dallas-area candidates are strongly preferred, as consistent in-person engagement with the customer's Plano-based technology organization is critical. Your Day You would be responsible for driving adoption of new Temporal use cases at a Fortune 15 financial services institution. A typical week spans deep technical conversations with software engineers and architects, working sessions with engineering leaders to map Temporal to their priorities, and executive alignment with senior technology stakeholders. You will navigate a matrixed organization where dozens of decision-makers and overlapping initiatives compete for attention. You win by turning production wins into executive sponsorship, and executive sponsorship into the next wave of adoption. You will partner closely with solutions architecture, developer success, and product to ensure every new use case lands and succeeds in production, because adoption depth, not signature count, is how this account grows.

Responsibilities

• Own and grow the client relationship, expanding Temporal's footprint across new lines of business, teams, and use cases
• Develop and execute a strategic account plan to drive net-new use-case adoption within a large, matrixed enterprise
• Engage software engineers, architects, and technical stakeholders to understand their needs and position Temporal effectively across a wide range of workloads
• Navigate complex technical discussions and align Temporal's capabilities with customer priorities and production realities
• Build and nurture quality relationships across multiple levels of the organization, acting as a trusted advisor throughout the adoption lifecycle
• Partner with customer success, solutions architecture, and product teams to ensure each new use case reaches production and delivers measurable outcomes
• Identify, expand, and close new use-case commitments, driving growth in consumption and breadth of deployment
• Adapt account strategy continuously to the dynamic priorities of a Fortune 15 enterprise in a rapidly evolving market

Requirements

• Experience developing and executing multi-year account strategies within large enterprise organizations, aligning stakeholders, initiatives, and expansion opportunities into a cohesive growth plan.
• Outstanding communication and negotiation skills, with the ability to present to technical and executive audiences
• A proven track record of developing executive relationships
• Demonstrated success selling to software engineers, technical decision-makers, and engineering leaders in complex technical environments.
• Ability to navigate complex technical discussions and collaboratively align Temporal's capabilities with customer priorities
• Demonstrated success driving adoption and scaling revenue within large, matrixed enterprise organizations
• Comfort operating in a fast-paced, high-growth environment with a with a proactive and adaptable approach.
• Exceptional relationship management skills, with the ability to influence and build trust across multiple levels of an organization
• Demonstrated success in consistently achieving or surpassing growth goals

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