Customer Service Officer (Morning/Afternoon/Night- Rotational Shift)

Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1-3 years of job-related experience and technical or vocational training.

Requirements

• Education : Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience : Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
• Attention to Detail : Strong attention to detail with excellent data accuracy skills.
• Communication Skills : Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.
• Technical Skills : Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• Working in shift: Able to work in rotational morning, noon and night shift every 1 month.
• Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .

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