Assistant Housekeeping Manager

Benefits

Additional Information

Lead and oversee daily housekeeping operations to ensure service and cleanliness standards are consistently met Deliver professional, engaging, and personalized guest service at all times Create a welcoming and luxury environment for guests throughout their stay Conduct daily briefings, outlining VIP arrivals, priorities, and operational updates Assign duties and inspect guest rooms, public areas, and heart-of-house spaces Ensure compliance with Forbes, LQA, and brand cleanliness standards Respond promptly and professionally to guest requests, concerns, and service recovery situations Supervise, coach, and support Room Attendants and housekeeping team members Provide ongoing training, feedback, and performance development Participate in recruitment, onboarding, and talent management processes Monitor team productivity, attendance, and adherence to departmental policies Maintain accurate room status updates and communicate changes with Front Office and other departments Conduct regular quality inspections and departmental audits Ensure VIP rooms are inspected and released according to standards Monitor and control inventory of cleaning supplies, linen, and guest amenities Ensure proper use, handling, and storage of chemicals and equipment Assist with inventory counts, ordering, and cost control measures Support scheduling based on occupancy levels, labor standards, and operational needs Review and support payroll processes and labor reporting Collaborate with Engineering and other departments to resolve maintenance issues and ensure follow-up Promote and maintain a safe working environment, ensuring compliance with safety and sanitation policies Ensure proper use of PPE and adherence to all health, safety, and security regulations Maintain cleanliness and organization of all housekeeping areas and storage spaces Ensure lost and found procedures are followed and documented accurately Assist with room cleaning and operational support as needed during high-demand periods Support uniform operations, inventories, and departmental initiatives Conduct self-audits and participate in internal and external audits (e.g., Ecolab) Maintain confidentiality of guest and hotel information at all times Complete administrative tasks including reports, logs, and daily records Foster teamwork, engagement, and accountability across the department Perform additional duties and special projects as assigned College degree or equivalent experience preferred 1-2 years of housekeeping experience required, preferably in a hotel or luxury setting Ability to communicate effectively in English, both verbally and in writing Spanish proficiency is a strong asset Basic reading and math skills required Computer proficiency with MS Office; familiarity with Alice, UniFocus, or Opera Cloud is a plus Ability to support coaching, training, and development of team members Lead by example and assist in motivating staff on the floor Willingness to learn and promote service standards and operational procedures Assist in maintaining a safe work environment in compliance with OSHA standards Flexibility to work mornings, evenings, weekends, and holidays Strong attention to detail, organization, and ability to follow through on assigned tasks Positive attitude and professional demeanor Good interpersonal and problem-solving skills Team-oriented with the ability to work under direction while showing initiative Reliable and dependable Ability to collaborate effectively with supervisors and peers Committed to delivering excellent customer service Strong guest service orientation Self-confident, proactive, and able to prioritize and make effective decisions Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with coworkers and guests. Great time management skills Ability to multi task efficiently without disrupting guest service

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