Admissions Manager

About the role

We are seeking a responsible and detail-oriented Admissions Manager to lead admissions operations across the region. This role is not primarily a student recruitment position. The key focus is to manage the full application process, support students, parents, institutional partners, and sub-agency partners, and ensure that every admissions case is handled accurately, professionally, and efficiently. The Admissions Manager will work closely with schools, universities, education partners, sub-agencies, and internal teams to process applications, answer enquiries, resolve issues, and provide high-quality service to students and parents, including VIP clients.

Responsibilities

• Admissions & Application Processing
• Lead and manage the admissions team across the region.
• Oversee the full application process from document collection, application checking, submission, follow-up, offer acceptance, and enrolment preparation.
• Review students' academic backgrounds and ensure applications meet the entry requirements of schools, colleges, universities, and pathway programmes.
• Monitor application progress and ensure all cases are followed up in a timely and accurate manner.
• Maintain proper admissions records, student documents, application status updates, and communication logs.
• Enquiry Handling & Student Support
• Respond professionally to enquiries from students, parents, partners, and sub-agencies.
• Provide accurate information on programme requirements, admissions procedures, documentation, timelines, fees, progression pathways, and institutional policies.
• Support students and parents throughout the application and admissions journey.
• Handle urgent cases, difficult questions, and special application situations with patience and professionalism.
• Partner & Sub-Agency Support
• Work closely with sub-agency partners to support their student applications and enquiries.
• Provide application guidance, document checklists, programme updates, and admissions support to partner agencies.
• Maintain smooth communication with partner schools, colleges, universities, and education institutions.
• Coordinate with institutional partners regarding application requirements, missing documents, offer letters, student status, and case follow-ups.
• Issue Resolution & VIP Client Service
• Handle complex admissions cases, escalations, complaints, and urgent application matters.
• Provide high-quality service to VIP clients, key partners, and important student cases.
• Coordinate with internal departments and external institutions to resolve application, enrolment, documentation, or student service issues.
• Ensure students, parents, and partners receive clear, timely, and reliable support.
• Team Management & Process Improvement
• Supervise, train, and support admissions team members.
• Set clear standards for application processing, enquiry response, document checking, and partner communication.
• Improve admissions workflows, templates, checklists, and internal tracking systems.
• Ensure the admissions team maintains a high level of accuracy, service quality, and professionalism.

Requirements

• Bachelor's degree or above, preferably in Education, Business, Management, International Relations, or a related field.
• Minimum 3-5 years of experience in admissions, application processing, student services, education operations, or international education.
• Good understanding of education systems from K-12 to higher education.
• Familiarity with international school, foundation, diploma, undergraduate, or postgraduate admissions processes is preferred.
• Experience working with education agencies, sub-agencies, schools, colleges, or universities will be an advantage.
• Strong attention to detail and ability to manage multiple applications at the same time.
• Excellent communication and problem-solving skills.
• Strong service mindset, especially when dealing with parents, VIP clients, and institutional partners.
• Able to work under pressure and respond quickly to urgent cases.
• Bilingual proficiency in English and Mandarin is preferred to support regional students, parents, and partners.

Benefits

Additional Information

Admissions Manager Employment Type: Full-time Department: Admissions and Enrolment

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Company Intel

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