Lead, Customer Due Diligence Support

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Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) YOUR JOB RESPONSIBILITIES The primary purpose of this role is to ensure NAB meets its obligations in relation to Know Your Customer (KYC) existing Customers. This role is responsible for leading a team of associates with responsibility for conducting Customer Due Diligence reviews ensure financial crime compliance. This role is also responsible for providing leadership, coaching, development and meeting operational SLAs. Liaise with key business stakeholders to understand business specific requirements and concerns. Monitor teams' performance against agreed SLA's Utilise the Active Operations Management tool efficiently to manage cost, quality and service. Action all regulatory/internal audit items within prescribed timelines. Ensure compliance to all required policies, processes and training. Ensure all change requirements, delivery and implementation are in line with NAB's risk tolerance to meet Financial Crime regulatory and legal obligations. Monitor individual & team performance, team engagement, providing performance feedback including recognition and performance improvement plans. YOUR SKILLS AND EXPERIENCE Minimum 7 to 10 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry. At least 4-6 years of experience in Leadership role. Proven working experience in Customer Due Diligence (CDD) or KYC Operations for individual and non-individual customers) in financial institutions is a big plus. Excellent verbal and written communication in both English and Vietnamese. Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development. Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded. Strong interpersonal and communication skills with the ability to effectively engage and influence stakeholders at all levels. Strong time management and organisation skills. Customer driven commercial approach to business. Experience in making sound decisions and judgments. Ability to adapt to changing priorities. Ability to analyse qualitative and quantitative data and draw conclusions. Strong understanding of risk and controls. Understanding of AML/CTF Legislation (desirable). THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary and benefits 20-day annual leave and 7-day sick leave, etc. 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Premium account on Udemy English learning with native teachers 3. Professional and engaging working environment Hybrid working model and excellent work-life balance Well-equipped & modern Agile office with fully-stocked pantry Annual company trip and events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. If this excites you, let's have a chat over a cup of coffee! It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

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