eCommerce Department Leader

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Position Status : Full-Time Hourly Rate : $20/hr. Location/Address : 4105 N Franklin Rd., Indianapolis, IN 46226 Job Summary ShopGoodwill.com is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more. Goodwill provides an engaging online shopping experience on this site and other online destinations to further Goodwill's mission of helping people who are facing barriers in finding jobs. The eCommerce Department Leader works with the Operations Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan/budget. The Department Leader makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals and development, compliance with company policies, and all areas of the business. Additionally, the Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family. Leadership roles require availability and flexibility within the site's hours of operation as schedules may change as needed. Leadership is expected by 6:30AM to prepare for the 7AM start of the shift. Hours of Operation: 7AM-6PM, Monday through Friday and Saturday, 7AM-3:30PM Example Duties and Activities Operations (Safety/Financial/Productivity/Customer) - 70% Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns. Understands and manages leading indicators to ensure lagging indicators are met. Advises the Operations Manager on significant trends and variances. Develops and implements action plans once approved on time and meeting quality of work expectations. Examines applicable marketplace and customer metrics to identify trends, opportunities, and threats. Develops and implements (with Operations Manager approval) plans to grow and protect the business based on analysis. Understands, forecasts, and manages sales, and controllable expenses including payroll, supplies, and professional fees in a way that ensures operating income expectations are met. Utilizes reports to identify opportunities for improvement and implements solutions within the site. Ensures critical internal and external customer-supplier connections (e.g. to Stores, the Transportation Team, Facilities, etc.) are identified, understood, and managed in a way that ensures customer needs are being met and flow is balanced. Improves connections by identifying and eliminating root causes of issues where practical. Maintains a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives. Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives. Confirms all site-specific supplies are on hand for daily business operations and processes/systems are in place and being maintained. Verifies the department meets acceptable standards related to appearance and housekeeping. Demonstrates strong department safety program leadership through hazard elimination, audits, enforcement of facility expectations, and strong safety training and awareness programs. Ensures compliance with OSHA expectations. Ensures the department maintains staffing levels required to achieve the facility's budget. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Meets all daily department goals/objectives and fills in for associates during staffing vacancies or to model goal attainment. Drives accountability inside the department by holding associates accountable to meet the 5 Areas of Performance : Attitude, Work Rules, Productivity-Quality/Quantity, Safety, and Attendance and supports peers in doing the same across the Site. Staff Management and Development - 30% Creates and maintains a positive culture of encouragement, motivation, and high morale within the department. Models open professional communication, immediate resolution of issues, and healthy confrontation within the department. Plans, organizes, and directs all activities of department associates including training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also works closely with them to remove any significant work barriers to goal attainment. Ensures employee performance feedback is provided in a timely manner, and all required performance reviews are

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