Social Service Technician-1

Requirements

• High School Diploma or GED.
• Two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections.
• *Any equivalent combination of related education and/or experience may be considered for the above requirements.
• SUPPLEMENTAL INFORMATION
• PREFERENCES
• SOCIAL SERVICES
• Bilingual (English & Spanish) preferred.
• SCREENING AND COMPLIANCE
• The offer of this Bernalillo County position requires compliance with the following:
• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.
• Employee may be required to work different shifts and program reassignments.
• May be required to work mandated overtime as needed.
• This job profile is classified as safety-sensitive. Employees with safety-sensitive job profiles are subject to pre-employment, reasonable suspicion, post-accident, return-to-duty, and random drug & alcohol testing in accordance with the organization's Drug and Alcohol Testing Policy.
• WORKING CONDITIONS
• A majority of essenti

Benefits

Additional Information

Job Posting Title: Social Service Tecnician-1 Department: Behavioral Health Location: 411 McKnight NW Pay Range: $18.60 - $26.50 Close Date: July 5, 2026 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. SOCIAL SERVICES The Social Services Technician provides professional-level case management services to individuals in need of assistance. This position assesses client needs, coordinates support services, and advocates on behalf of clients to promote well-being, stability, and access to care. The technician documents service delivery and progress, supports program operations in various settings, and maintains current knowledge in community health, harm reduction, and behavioral health services. DUTIES AND RESPONSIBILITIES FUNCTIONAL AREA SOCIAL SERVICES Obtains relevant information about clients through interview, assessment, and case history to determine the client's case management needs, existence, or level of addiction severity. Assists in the determination of proper therapeutic approaches and level of care and reports client adherence to program goals and objectives. Works in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation. Processes new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assists clients with daily activities, events, and informational literature. Provides customer service and advocacy on behalf of clients. Responsible for the timely and accurate documentation and reporting of case management processes. Maintains case notes and associated documentation. Prepares case files for periodic review and quality assurance. Performs department program related duties in residential, community, and jail-based settings. Transports clients to appointments and other service locations outside of assigned program. Receives guidance and training from Program Supervisors and Coordinators within the division. Maintains current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

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