Customer Support Expert (german speaker)

Responsibilities

• As part of our Level 2 Technical Customer Support team-responsible for supporting our IoT, network, and SaaS solutions-you will play a key role in assisting our DACH customers through the following responsibilities:
• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports
• Education:
• Technical diploma, ongoing or completed university of applied sciences (FH) or university degree
• Experience & Skils :
• Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)
• Experience with remote support tools is a plus
• Strong implementation skills, with a proactive and assertive mindset
• Customer-oriented approach with excellent communication skills
• Team player with a positive and collaborative attitude
• Fluent in German and English, both written and spoken
• We innovate. We help communities thrive.
• VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
• The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.
• We feel supported. You will too.
• VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
• Pay : Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Schedule : A flexible, hybrid work schedule
• Career Growth : E-learning opportunities and workshops, and global mobility potential

Benefits

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