Desktop Engineer

Requirements

• Three years of progressively responsible experience in a user or system support capacity creating and deploying Windows desktops, creating and modifying Structure Query Language (SQL) queries, configuring software, and managing updates.
• One of the three years of experience must include expert-level administration in UEM tool like SCCM or Intune
• Two of the three years must include administering and managing test lab activities.
• Skill in installing and configuring client software.
• Skill in managing User and Device collections.
• Proficiency in administering SCCM or Intune or Microsoft Endpoint Configuration Manager (MECM) and standard software platforms such as Windows Server 2016 or newer and with the ability to manage the enterprise desktop environment at an expert level.
• Proficiency in creating and maintaining standardized of Windows Imaging (WIM) images in the golden image library.
• Skill in managing test lab activities of hardware and software.
• Skill in providing Tier III desktop incident support to end-users, analyzing and r

Benefits

Additional Information

Compensation Grade: S18-H Salary Range: $36.12-$52.38 Opening Date: June 26, 2026 Closing Date: July 11, 2026 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. As a Desktop Engineer, you will deploy and support the Airports Authority's enterprise desktop environment and provide Tier III support to users throughout the Airports Authority. Desktop Engineer Serves in the IT Service Delivery Division of the Office of Technology located at Washington Dulles International Airport (although may also support users at the Corporate Headquarters or Ronald Reagan Washington National Airport). Uses MDM (Mobile Device Management), UEM (Unified Endpoint Management) to manage Windows devices at scale. Familiar with tools like Microsoft System Center Configuration Manager (SCCM) or Intune to engineer the core desktop platform and infrastructure for the Microsoft Office Suite. Ensures successful integration of enterprise systems management and application systems into the enterprise desktop environment. Performs related functions. GENERAL RESPONSIBILITIES Supports the enterprise desktop environment, including all devices used by Airports Authority end-users. Installs, configures, and administers UEM tool like SCCM or Intune System Center Update Publisher, Microsoft Windows Server, and Microsoft Office. Creates and deploys Windows desktops into the operating environment. Maintains standard configuration of golden images for deployment into the virtual desktop environment. Supports the process for deploying operating systems, including updating images, creating and configuring task sequences, customizing pre-installation boot images, building driver packages for multiple hardware types of operating system architectures, and configuring the User State Migration Tool. Creates and modifies Structure Query Language queries on an UEM tool like SCCM or Intune. Installs and configures client software on computers within the enterprise desktop environment by utilizing Microsoft Group Policy, SCCM, Intune, or similar products. Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts. Creates and deploys custom client settings and establishes client setting priority level. Operates within ITIL framework; leverages formal change control and release processes. Configures and manages security roles. Configures, installs, and manages enterprise anti-virus system. Integrates security software programs. Administers the Intune and/or SCCM reporting website to allow staff to create customized reports and access reporting tools and functions. Installs and tests service packs and cumulative updates on servers and clients. Configures, installs, and administers the enterprise anti-virus system. Executes test lab activities and resources for hardware and software applications, including physical and virtual test environments. Automates deployment to facilitate repeated configuration; validates procedures to ensure reliability installation and configuration scripts. Provides Tier III IT Service Desk support to end-users to resolve technically complex problems. Works with system engineers to resolve issues using Problem Management or Root Cause Analysis. Identifies and gathers requirements, identifies risks, and provides recommendations to Office management to minimize/mitigate impact to continued operations of enterprise and custom developed applications. Performs other duties as assigned.

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