Medical Director, Care Delivery

About the role

We are seeking a Provider to serve as the clinical leader and direct supervisor of our provider network, including NPs, W2 MDs, and 1099 physicians. This role is responsible for clinical quality, provider performance, and day-to-day provider oversight . You will ensure providers are delivering safe, effective, and evidence-based care, while also coaching and developing clinicians to perform at a high level in a virtual care environment. Working closely with the Director of Provider Operations, you will translate business and operational goals into clinical execution-ensuring that our provider network is not only efficient, but delivering best-in-class care.

Responsibilities

• Clinical Oversight & Quality
• Own clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care models
• Partner with Clinical Leadership and Quality teams to define, monitor, and improve clinical outcomes
• Conduct chart reviews, audits, and quality assurance processes to maintain high standards of care
• Lead clinical performance improvement initiatives and ensure consistent care delivery across providers
• Provider Supervision & Performance Management
• Directly manage and supervise providers (NPs, W2 MDs, and 1099 MDs) - including 1:1s, performance management, team meetings and support
• Establish clear expectations for clinical quality, documentation, patient experience, and productivity
• Provide ongoing feedback, coaching, and performance management to providers
• Partner with Provider Operations to address performance issues, escalations, and remediation plans
• Clinical Training & Onboarding
• Lead clinical onboarding and training for new providers, ensuring readiness for independent practice
• Develop and maintain clinical training materials, protocols, and playbooks
• Ensure providers are fully trained on care models, workflows, and technology platforms
• Support ongoing education and upskilling aligned with evolving clinical guidelines and company offerings
• Provider Engagement & Clinical Culture
• Build a strong clinical culture centered on quality, accountability, and continuous improvement
• Serve as the primary clinical point of contact and leader for providers
• Create forums for provider feedback, collaboration, and knowledge sharing
• Partner with Provider Operations on engagement and retention strategies
• Cross-Functional Clinical Leadership
• Provide clinical input into product development, protocols, and care pathways
• Collaborate with Operations on scaling care delivery while maintaining clinical integrity
• Support regulatory and compliance initiatives related to clinical practice

Requirements

• Required
• MD, DO, or NP with active, unrestricted license
• 7+ years of clinical experience, including telehealth or virtual care
• 3+ years of leadership experience managing or supervising providers
• Strong track record of driving clinical quality and provider performance
• Experience working in cross-functional environments with operations and product teams
• Preferred
• Experience in telehealth, digital health, or value-based care models
• Experience managing both W2 and 1099 provider populations
• Background in developing clinical protocols or care models
• Multi-state licensure
• What Success Looks Like
• Consistently high clinical quality and adherence to care standards across providers
• High-performing provider team with strong accountability and continuous improvement
• Effective provider supervision model with clear expectations and feedback loops
• Fast, high-quality onboarding and ramp to clinical readiness
• Strong provider engagement and trust in clinical leadership
• Seamless partnership with Provider Operations to balance quality, access, and efficiency
• Why Join Us
• Lead the clinical direction of a rapidly growing telehealth provider network
• Partner closely with operations to redefine how care is delivered at scale
• Work alongside mission-driven clinicians, operators, and technologists
• Competitive compensation, equity, and benefits
• What you can expect at 9amHealth
• At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion fo

Benefits

Additional Information

About 9amHealth 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.

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