Data Admin (12-Month Contract - SGD 3200 - SGD 3400) - JO 28655

Responsibilities

• Handle enquiries and assess appeals from members of the public regarding government related schemes.
• Review cases fairly and thoroughly, ensuring accurate evaluation and proper follow up.
• Liaise with public agencies and internal stakeholders to gather information and coordinate responses.
• Manage complex cases requiring detailed analysis and multi stakeholder coordination.
• Support process improvement initiatives and system enhancement projects to improve service delivery.
• Assist in projects involving CRM systems, AI tools, data analysis, and retrieval augmented generation implementation.
• Conduct data analytics on public service queries and prepare useful insights for reporting.
• Support reporting metrics, performance tracking, and presentation of data insights to stakeholders.
• Perform other administrative duties as assigned.
• Key Requirements:
• Degree holder with at least 1 year of relevant experience.
• Experience in case management, customer service, public administration, citizen engagement, or appeals processing.
• Prior experience liaising with public agencies or managing multi stakeholder coordination will be advantageous.
• Good written and verbal communication skills.
• Able to work independently, manage priorities, and handle multiple tasks effectively.
• Analytical, detail oriented, adaptable, and resourceful.
• Proactive in problem solving and keen to learn new tools or systems.
• Basic Python programming skills are required.
• Some experience with regular expressions for text cleaning, pattern matching, or data extraction from unstructured text.
• Experience in reporting metrics, generating performance reports, or presenting data insights will be advantageous.
• Only shortlisted candidates are notified. Thank you.
• BGC Group Pte Ltd (Outsourcing Department)
• EA 05C3053

Additional Information

Key Highlights: Office Hours: Monday-Friday Nearest MRT: Outram Station Be a part of a public sector team supporting citizen engagement, appeals assessment, service delivery improvements, and data driven projects involving CRM systems, AI tools, and analytics.

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