Client Success Manager

About the role

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Worldpayer Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com .

Responsibilities

• Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay resources.
• Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
• Identify opportunities to grow our clients' share of wallet through cross-sell of value-added services.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Other related duties assigned as needed.

Requirements

• Bachelor's degree and 3-4 years of client support working experience.
• The ability to establish and maintain effective working relationships, both internally as well as externally
• Organizational and time management skills
• Broad knowledge of Worldpay products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus.

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Client Success Manager to join our ever evolving team and help shape the future of global commerce.

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