LN Venues, Music Hall Manager - House of Blues Dallas

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Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Music Hall Manager at House of Blues Dallas oversees the daily operations of the live music venue, ensuring exceptional guest experiences, smooth event execution, and operational excellence during concerts and special events. This role manages front-of-house venue operations, supervises staff, coordinates with production and security teams, and ensures compliance with company policies, safety standards, and venue procedures. The Music Hall Manager plays a key role in delivering memorable live entertainment experiences while supporting revenue goals and maintaining the House of Blues brand standards. WHAT THIS ROLE WILL DO Financial Performance and Results Meet or exceed budgetary expectations on all associated line items Cost control on labor, F&B, Liquor Responsible for managing labor cost, including overtime Assist with developing monthly and quarterly specials, events, etc. Manage staff hours to ensure we are not exceeding budget Complete all necessary paperwork Z bartenders, sharks, portable bars and cocktailers daily Ensure timely completion of all necessary paperwork Assist with monthly building inventory Recruitment, training and management of staff Conduct annual evaluations of hourly staff and supervisors. Set goals for individuals and outline team's action plans. Propose raise recommendations to department director. Maintain open door policy Hold departmental staff meetings to keep everyone informed of our problems/progress Monitor progress of staff & management. Follow up/follow through of subordinates in reaching goals (continual coaching and guidance) Provide for ongoing training of staff as needed Oversee participation of staff in cross training/re-certification programs Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off) Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Learning & Development). Supervises all venue trainers, including all operations floor trainers and MIT trainers. Duties would include (but not limited to) Interviewing and selection of training Annual reviews Conducts audits of trainers and trainees on weekly/monthly basis or as outlined by AGM and/or Human Resources Manager. Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region. Weekly/daily periodic review and check of new Team Member Training certification Guides and MIT Certification Manuals. Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management. Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation. Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development. Attends venue level operations meetings on weekly or regular basis as outlined by Director of Music Hall Operations and General Manager Completes schedules for hourly staff on weekly basis Maintain all Standards Set by House of Blues Service Standards Housekeeping - conduct walk through Meet or exceed health and safety requirements Follow all policies and procedures as stated in Handbook and manuals Maintain operational supplies Full compliance in house, city and state alcohol policies and procedures Ensure Smooth Operations of Department Keep guest feedback log Completes incident reports Staffs coat check area Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume. Ensure environmental standards are adequate (l

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