Customer Support Specialist- LATAM

About the role

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. THE COMPANY Fluid Management, a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint, coatings, personal care, cosmetics, and food and beverage industries. Fluid Management Americas has created a global product development environment through strategic growth initiatives as part of the Dispensing Segment of IDEX Corporation. Our formula for success is based on our ability to develop the right solutions for our customers, encompassing complex formulations, increasingly precise and reliable custom dispensing technology, and an ability to gather valuable point-of-sale transactional data, all supported by customer service and support. IDEX corporation is the world leader in fluid-handling technologies, life science and medical technologies, industrial and municipal fire and rescue equipment, and, dispensing equipment for architectural paints and coatings. IDEX expertise is in products that facilitate customer specific solutions in niche markets. We are focused on growth by reinvesting in new products and markets to drive organic growth, acquiring complementary technologies to our existing offerings, and building a culture of excellence to deliver exceptional performance. To that end, the Company has placed an emphasis on operational excellence, supported by Six Sigma, Kaizen, Lean Manufacturing, eBusiness and global sourcing initiatives, to drive its long-term profitable growth. SUMMARY OF PRIMARY FUNCTION We are looking for a dynamic and detail-oriented Internal Sales Representative to manage customer interactions and support international sales operations. This role involves handling quotations, processing purchase orders, managing documentation including Bills of Lading (BOLs), and ensuring smooth import/export procedures. The ideal candidate will be customer-focused, organized, exhibiting strong communication skills and experience in international trade documentation. SPECIFIC RESPONSIBILITIES Sales support across LATAM and USA Prepare and send accurate quotations to customers Process purchases orders Follow up sales opportunities in coordination with the sales team Be open to develop his career into a field sales executive. Documentation & Logistics Check and send all necessary documentation for international shipments Commercial Invoices Packing list Bill of lading Certificates of Origin Ensure accuracy and compliance with customer and regulatory requirements Importation & Exportation Support Coordinate with freight forwarders, customs brokers, and carriers for international shipments. Ensure compliance with Incoterms, HS codes, and country-specific import/export regulations Track shipments and proactively resolve any delays or issues EXPERIENCE, EDUCATION LEVEL, SPECIALIZED KNOWLEDGE, TRAINING, LICENSES AND/OR CERTIFICATIONS Position requires candidate to be Bi-Lingual; fluent in English and Spanish. Portuguese is a plus 2+ years of experience in internal sales or customer service Familiarity with international trade documentation and procedures. Detail-oriented with excellent organizational and multitasking abilities. Proactive communication to regional stakeholders as well as FM Corporate Office. Highly adaptable and forward-thinking Excellent written, verbal and interpersonal skills Microsoft Office proficiency required SKILLS AND/OR PHYSICAL REQUIREMENTS: Commercial profile Ability to work independently and collaboratively in a fast-paced environment. Flexibility with job demands and expectations Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determ

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