PM Full-time Guest Service Agent

Responsibilities

• Welcome guests and provide exceptional service throughout their stay
• Perform check-in and check-out procedures efficiently and accurately
• Answer guest questions and provide local recommendations
• Resolve guest concerns with professionalism and care
• Coordinate with housekeeping, maintenance, and other hotel departments
• Help create a warm, welcoming atmosphere for every guest.

Requirements

• A positive, service-oriented attitude
• Strong communication and problem-solving skills
• Reliability and attention to detail
• Ability to work independently and as part of a team
• Previous hospitality or customer service experience is preferred, but not
• required.
• Why Join Us?
• Consistent PM schedule (3:00 PM - 11:00 PM)
• Mornings available for school, family, outdoor activities, or personal
• commitments
• Marriott travel discounts at hotels worldwide
• Growth and development opportunities with Stonebridge Companies
• $1,200 New Hire Bonus paid in quarterly installments
• Supportive team culture and leadership
• If you enjoy connecting with people and want to be part of a team that takes pride in delivering exceptional hospitality, we'd love to hear from you.
• Apply today and start your next adventure with Residence Inn Boulder Canyon Boulevard.
• Title: Guest Service Agent
• Location: Boulder, CO
• FLSA: Non-Exempt
• Status: Full-time
• Reports to: Front Office Manager
• Pay Range: $20.00 per hour + incentives
• $1,200 New Hire Bonus paid in quarterly installments of $300 for a year.
• Essential Functions and Duties :
• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Required Experience, Education, and Skills:
• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.
• Work Environment :
• Primarily indoor work within the hotel's front desk and lobby areas.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
• Flexible schedule required , including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members .
• Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital

Benefits

Additional Information

City, State: Boulder, Colorado PM Guest Service Agent (3:00 PM - 11:00 PM) Residence Inn Boulder Canyon Boulevard Do you enjoy helping people, creating memorable experiences, and being part of a team that values hospitality? The Residence Inn Boulder Canyon Boulevard is seeking a PM Guest Service Agent to join our team. This position is ideal for someone who thrives in a guest-focused environment and appreciates having mornings free to enjoy everything Boulder has to offer.

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