Senior Product Manager - Rural Health Managed Services

About the role

InterSystems is seeking an experienced Senior Product Manager to lead the operational strategy and delivery of our Rural Health Managed Services solutions. In this role, you will serve as the operational product leader responsible for ensuring our healthcare SaaS offerings are secure, scalable, compliant, and ready to support customers across highly regulated healthcare environments. Working closely with Product Management, Engineering, Operations, Security, Compliance, Customer Success, and executive leadership, you will translate customer, regulatory, and business requirements into operational capabilities that enable successful deployment, support, and long-term service excellence. If you are passionate about building enterprise healthcare platforms that improve access to care while delivering exceptional customer outcomes, we'd love to hear from you.

Responsibilities

• Product & Operational Leadership
• Lead the operational roadmap for InterSystems Rural Health Managed Services solutions.
• Partner with Product Management and Engineering to ensure new capabilities are operationally ready, scalable, secure, and supportable.
• Prioritize initiatives that improve customer onboarding, deployment automation, service reliability, observability, and operational efficiency.
• Define operational readiness standards, service delivery requirements, and acceptance criteria for new platform capabilities.
• Balance customer needs, platform reliability, technical debt, regulatory requirements, and business priorities to maximize long-term product success.
• Cross-Functional Collaboration
• Build strong partnerships across Engineering, Product Management, Operations, Security, Compliance, Customer Success, Sales, and Executive Leadership.
• Facilitate alignment around shared priorities while helping teams remove delivery obstacles.
• Represent operational requirements during roadmap planning, release readiness, and strategic planning activities.
• Foster collaboration across technical and business teams to continuously improve service delivery and customer experience.
• Healthcare Compliance & Regulatory Readiness
• Translate healthcare regulatory and certification requirements into scalable operational processes and managed service capabilities.
• Support readiness activities related to Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), and other healthcare programs.
• Partner with Compliance and Engineering teams to ensure operational controls, reporting, monitoring, and change management processes support regulatory expectations.
• Participate in audits, certification assessments, and customer due diligence activities as needed.
• Service Excellence & Continuous Improvement
• Define and monitor key operational metrics, service level objectives (SLOs), and customer success measures.
• Use operational data, customer feedback, and analytics to identify opportunities for automation and process improvement.
• Drive continuous improvements in service reliability, operational maturity, AI-enabled operations, and platform scalability.
• Communicate roadmap progress, operational health, risks, and business outcomes to leadership.

Requirements

• Required Experience
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
• 12+ years of experience in Product Management, Solution Ownership, Managed Services, SaaS Operations, Healthcare Technology, Service Delivery, or related leadership roles.
• Proven experience leading enterprise-scale SaaS, cloud, platform, healthcare technology, or managed services initiatives, with the ability to translate business, customer, regulatory, certification, and operational requirements into technical solutions and service delivery capabilities.
• Strong knowledge of cloud platforms, DevOps, automation, observability, operational scalability, ITIL, IT Service Management (ITSM), and Site Reliability Engineering (SRE) best practices.
• Experience collaborating across Product Management, Engineering, Operations, Security, Compliance, and Executive Leadership teams.
• Working knowledge of regulated healthcare environments, including CMS programs, Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), or similar healthcare programs.
• Experience translating healthcare regulatory, certification, and compliance requirements into operational processes, support models, and certification readiness activities, including audits, accreditation, or compliance programs.
• Excellent communication, stakeholder management, and executive presentation skills.
• Ability to work onsite at InterSystems headquarters in Boston, Massachusetts.
• Preferred Experience
• Experience in one or more of the following is a plus:
• Rural Health or healthcare interoperability solutions
• CMS programs, Medicare, Medicaid,

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