Director Business Process And Operations SEA

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description This role partners with business development, strategy, and functional teams to drive data-driven decision-making, performance management, strategy enablement and commercial growth. The individual will leverage advanced analytics, financial modelling, decision support and strategic insights as an enabler to business planning, resource allocation, frontline sales and cross-functional initiatives across diverse markets.

Responsibilities

• Business Analysis & Reporting:
• Deliver actionable insights through robust data analysis, dashboards, and performance reports for senior management and cross-functional teams.
• Conduct deep dives into markets, clients, products, and revenue streams to identify growth opportunities and gaps to targets.
• Collaborate with the finance team to prepare and present market profitability and sales performance reports, highlighting trends and key drivers.
• Design and implement reporting tools to transform complex data into concise, commercial narratives for stakeholders.
• Track market dynamics and Visa's market share, triggering competitive responses where relevant.
• Performance Management & Strategy:
• Support annual operating planning, resource allocation, and governance frameworks for regional leadership.
• Facilitate best-practice sharing and adoption of strategic account management tools
• Lead or contribute to market research, financial modelling, and scenario analysis to inform strategic decisions.
• Stakeholder Engagement & Project Management:
• Manage relationships with cross-border stakeholders, including business development, finance, and operations teams.
• Coordinate and deliver presentations, training, and workshops to enhance data literacy and performance culture.
• Drive project execution, ensuring timely delivery against tight deadlines and complex requirements.
• Commercial Acumen & Problem Solving:
• Apply strong commercial understanding to assess opportunities, prioritize initiatives, and recommend fact-based solutions.
• Operate effectively in an ambiguous, fast-paced environment, balancing multiple priorities with minimal oversight.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5+ years in data analytics, business analysis, strategy, or performance management roles, preferably within consulting, banking, financial services, fintech, or payments.
• MBA, CFA qualification preferred but not essential
• Advanced numeracy, analytical, quantitative, and modelling skills; expert in Excel, PowerPoint, Power BI, and project management tools.
• Proven problem-solving ability, intellectual rigor, and commercial mindset.
• Exceptional written and verbal communication skills; able to influence and engage senior stakeholders across regions.
• Self-starter with strong project management and organizational skills; able to manage complexity and ambiguity.
• Experience working in global or multi-national environments, collaborating across borders and cultures.
• Demonstrated ability to build relationships, facilitate decisions, and drive change in a matrix organization.
• Personal Attributes
• Strategic thinker with a hands-on approach and sense of urgency.
• Collaborative, resilient, and adaptable to change.
• High tolerance for ambiguity and complexity.
• Committed to diversity, equity, and inclusion.
• Visa is an EEO Employer

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