Senior Outsourced Operations Manager (Card Operations)

Responsibilities

• Drive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metrics.
• Develop and run a rigorous operating cadence: lead Weekly and Monthly Business Reviews and contribute to Quarterly Business Reviews to surface insights and track improvements.
• Analyze dashboards, feedback, and escalations to pinpoint gaps; design and execute site-level performance improvement plans with clear owners and timelines.
• Standardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and close process and training gaps.
• Partner with Workforce Management to forecast and align headcount needs, ensuring the right staffing models and adherence to contracts.
• Translate product and process changes into action for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at scale.
• Lead cross-functional initiatives that improve customer and virtual card experiences, from early indicators to full-scale rollout.
• Conduct on-site visits to deepen relationships, assess operational health, and accelerate improvement plans.
• We'd love to chat if you have:
• Bachelor's Degree in a quantitative field
• 3+ years working with cross functional stakeholders and managing their expectations
• An excellent ability to communicate to your audience, both up the organization and down to the nitty gritty technical details with analysts
• An innate understanding of what drives business value, and the ability to prioritize accordingly
• Experience applying best practices to increase operational efficiency and resiliency
• 3+ years of experience working with SQL
• 1+ years of working with Python
• Experience with coding best practices and version control software
• Experience working with data visualization software such as Tableau
• Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County
• $102,800 - $128,500 USD
• Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts
• $92,500 - $115,700 USD
• Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina
• $87,400 - $109,300 USD

Benefits

Additional Information

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another. ✨ Let's give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Senior Outsourced Operations Manager and play a critical role in scaling our Virtual Card Operations across multiple BPO sites. As the payment delivery engine behind BILL's Virtual Card products, our high-visibility team directly drives revenue growth, operational efficiency, and resiliency. In this impactful individual contributor (IC) role, you will serve as the operational backbone that turns high-level strategy into measurable outcomes. You will own site-level performance, establish robust operating rhythms, and drive vendor accountability while partnering closely with cross-functional leadership. By blending deep BPO/vendor management expertise with hands-on analytics, you will diagnose complex issues, standardize processes, and elevate the virtual card supplier experience at scale. If you are ready to keep a high-volume payment delivery system running flawlessly while shaping the future of our operations, we want to hear from you.

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