Head of Digital Experience

Responsibilities

• Leadership and Team: Lead and grow a high performing Digital Experience team,guide them through the whole employee life cycle. Foster a culture of curiosity, testing,accountability and collaboration.
• What you need to succeed:
• Data Driven Decision Making: Utilises data and customer insights to take strategic decisions, owns outcomes and delivers against targets to drive sustainable business performance
• Dedication to Excellence: Foster a culture of continuous improvement, encouraging a mindset focused on value creation and continuous evolution to surpass customer expectations with outstanding services
• Customer Centric: Keeps a pulse on customer and user needs, industry trends and best practices to ensure COS can deliver exceptional experiences and drive business outcomes.
• Collaboration: Builds strong internal partnerships to align priorities, influence outcomes and deliver cross functional results. Remove obstacles to support the team to implement change at pace and improve ways of working.
• Leadership: Sets high expectations, tracks progress and holds individuals accountable for outcomes and standards. Converts business strategy into clear prioritized plans ensuring teams feel their work is meaningful and commercially relevant.
• In addition to this UK based colleagues also receive
• 25 days holiday
• Annual health checks
• 25% staff discount
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust
• Private health & dental care
• Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
• We are looking forward to hearing from you!

Benefits

Additional Information

In this role you are accountable for the digital experience across existing and new internal platforms and in partnership across marketplaces and franchise. Your strategy contributes to the total seamless omni-visual customer experience; maximising the vision and setting standards for excellence. Your team set global execution strategies to secure commercial success focussing on site content and customer journey planning, visual merchandising and sales. You are constantly iterating to leverage the capabilities of our digital channel and reach budgeted results for CRO, site engagement and long -term customer value.

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Company Intel

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