Customer Success PM

Responsibilities

• Customer Success (75% initially):
• Act as the primary technical point of contact for an assigned portfolio of customers.
• Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions.
• Provide expert-level technical support, troubleshooting, and issue resolution for existing customers.
• Develop a deep understanding of customer needs, challenges, and desired outcomes.
• Collaborate closely with cross-functional teams to advocate for customer requirements.
• Product Design and Management (25% initially):
• Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation.
• Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings.
• Continuously evaluate and enhance product documentation, training materials, and self-service resources.
• Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.
• Over time, as you successfully automate customer onboarding and issue resolution processes, the allocation of responsibilities will shift:
• Customer Success responsibilities will decrease to 25%.
• Product Design and Management responsibilities will increase to 75%.
• You'll be a great fit if you have:
• Bachelor's degree in a technical field or equivalent professional experience.
• Passion for delivering exceptional customer experiences and driving continuous product improvement.
• Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)
• Why Join Us?
• Be part of a mission-driven startup solving real problems for founders
• Work alongside experienced builders in a low-ego, high-ownership environment
• Competitive comp + meaningful equity
• Great health benefits, flexible hours, generous PTO

Benefits

Additional Information

About Every At Every we're reimagining back-office operations for startups. Our platform simplifies finance, compliance, HR, and more - helping founders stay focused on building, not paperwork. We offer everything a startup needs in one place: Banking, Cards, Bill Payments, Bookkeeping, Tax, HR, Payroll, and Benefits-all with 10x better workflows using AI. We're a Series A startup backed by YC and Redpoint Ventures (Instacart, Stripe, Ramp), growing fast, and building a world-class team. At Every.io , we're reimagining back-office operations for startups. Our platform simplifies finance, compliance, HR, and more - helping founders stay focused on building, not paperwork. We're a Series A startup backed by top-tier investors, growing fast, and building a world-class team of makers. We are a Series A stage company that has raised $30 million in funding. We're looking for a hybrid Customer Success expert to join our team. This role combines technical account management and product management responsibilities. In this position, you will play a pivotal role in ensuring customer success while driving continuous product improvements and automation.

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