Business Operations Associate

Responsibilities

• Compliance Program Support
• Assist in supporting the ongoing maintenance of the Compliance Program, ensuring alignment with regulatory and contractual requirements
• Maintain documentation supporting compliance program activities, including policies, procedures, and program records
• Assist in developing and maintaining standard operating procedures (SOPs) and compliance-related processes
• Assist with change management work to support business and process improvements and overall departmental/divisional effectiveness
• Project Coordination
• Handle special projects for the department/division/segment as assigned. Possible duties could include:
• Aid in the review and evaluation of best or next practice opportunities for potential adoption
• Track internal and external audits, monitoring activities, and regulatory reviews
• Maintain logs of compliance issues, findings, and corrective action plans (CAPs)
• Monitor progress of CAPs and follow up with business owners to support timely resolution
• Data Analysis/Reporting
• Consolidate and standardize data analysis and reporting for relevant business operations.
• Track goal progress, including data collection and analysis of key performance metrics (KPIs)
• Maintain a centralized repository of regulatory guidance and compliance requirements
• Business Partnerships
• Partner with business units, legal, and operational teams to gather compliance-related information
• Assist with preparation for external meetings, regulatory engagements, and presentations
• Aid in management of vendor relationships as required by business operations' needs.
• What You Have
• Bachelor's degree or advanced degree (where required)
• 0-2 years of experience in related field.
• In lieu of degree, 3+ years of experience in related field.
• Bonus Points
• Experience in Medicaid strongly preferred
• Knowledge of Child Welfare System
• What You 'll Get
• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more
• Where You 'll Work
• Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that's flexible, connected, and future focused.
• In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.
• Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.
• Salary Range
• *Based on annual corporate goal achievement and individual performance.
• $60,907.00 - $97,452.00

Requirements

• _____________________________________________________________________

Benefits

Additional Information

Job Description As a Business Operations Associate, you will play a key role in supporting the Healthy Blue Care Together Compliance Program. You'll help keep critical operations running smoothly by managing data, tracking program performance, and ensuring alignment with regulatory and contractual requirements specific to North Carolina Medicaid. This role is ideal for someone who is highly organized, detail-oriented, and interested in healthcare compliance, regulatory oversight, and process improvement. Provide department, divisional and/or segment focused business and operational support to include operational planning, workforce planning, reporting, data and/or budget analysis, internal/external marketing, and special projects.

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