Onsite Trainer - Housing
External
Eliseai · WorldwidePrepare for this interview
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About the role
EliseAI is looking for an Onsite Trainer to provide in-person, interactive training experiences for our clients as they adopt our products. You will work closely with the Director of Operations as part of the customer education team to develop and execute comprehensive live training programs and workshops tailored to the needs of EliseAI customers. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.
Responsibilities
- Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
- Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs
- Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product
- Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges
- Collaborate with cross functional teams to ensure training workshops meet the needs of customers
- Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
- Attract top-tier talent to join our driven team
- Travel: Must be able to travel up to 75% of the time
- Move at rocket speed, build something massive.
Requirements
- Ability to conduct sessions in both English and Spanish is a plus.
- 2+ years of experience in a customer-facing training or coaching role. Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
- Experience translating customer education resources into live, interactive training for diverse audiences
- Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
- Proven ability to build rapport with customers and establish trusted advisor relationships
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Benefits
Additional Information
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
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