Customer Success Manager

Requirements

• 7+ years of progressive customer facing experience
• History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite
• Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization
• Embodiment of a growth mindset in all aspects of your daily performance
• Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state
• High degree of intellectual curiosity and inquisitive nature - you are a critical thinker who is always looking for a way to make things work better
• Strong project management skills - you keep all the moving pieces organized and on time
• A deep passion for peer leadership and delivering results with a cross-functional team
• Ability to understand complex business goals and deliver creatively impactful solutions
• Prior experience supporting Fortune 500 customer relationships/accounts
• Preferred Skills
• 10+ years in performance consulting, supply chain SaaS, or senior level customer success experience with a complex SaaS/technology solution
• Experience making data driven decisions and ability to pivot as priorities change
• High degree of competency and comfort in ambiguous and autonomous work environments
• Familiarity with various tools such as Microsoft office suite, Salesforce, Tableau
• 4-year degree required; advanced degree preferred
• Diver

Benefits

Additional Information

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn't just possible-it's essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team - we should talk. In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we're building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment. Key Accountabilities The Customer Success Manager (Sr. Manager/Principal) will serve as the primary interface between project44 and a designated portfolio of accounts Your core responsibility is to ensure our customers receive value through adoption of our products and services You will succeed in the role by executing the following activities, but not limited to... Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives Proactive management of customer health metrics and overcoming engagement obstacles as they emerge Intimate understanding of our customer's strategic business priorities to ensure continued and expanding partnership Maintain a deep familiarity of project44's offering, resources and product development You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal Uncover, develop, and maintain account expansion opportunities This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to... Contract renewal User adoption and value realization performance Portfolio growth You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team Develop detailed, accurate annual forecasts for portfolio revenue Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer's needs Support a culture that encourages and motivates members to achieve their maximum Build strong operational rigor around goal setting, measurement, and accountability

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