DISCO Desk Analyst

Responsibilities

• Ticket Management: Proactively monitors open tickets, provides updates to customers on a timely basis, and utilizes ticketing systems to triage issues to Engineering and other teams within DISCO.
• Product Enhancement: Proactively contributes to improvements in documentation and the product, helping to define business and technical requirements for enhancing department operations.
• Service Delivery: Displays professionalism, quality service, and a "can do" attitude in all interactions with internal members of DISCO as well as external clients and vendors, both in written and verbal communication.

Requirements

• 1+ years experience in a technical support role at a technology company
• 1+ years experience with any of the following; Salesforce, Jira, Asana, Talkdesk
• 1+ years experience troubleshooting SaaS based products
• 1+ years experience creating technical documentation
• 1+ years prior litigation support or consulting experience
• Even Better If You Have...
• Proficient in troubleshooting and problem-solving in technical environments
• Proficient with IT or application support ticketing systems
• Strong attention to detail and organization skills
• Ability to quickly learn new concepts and teach others
• Perks of DISCO
• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus discretionary bonus
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company
• About DISCO
• At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
• Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
• We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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