Senior Manager, Cybersecurity Incident Response & Security Operations

About the role

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. The Senior Manager, Cybersecurity Incident Response & Security Operations serves as a operational leader within the IDEX Cybersecurity function, responsible for coordinating and advancing enterprise-wide incident detection and response capabilities. This role oversees the execution and continuous improvement of incident response processes and security operations (SOC) functions across multiple internal and external providers, ensuring consistent, high-quality monitoring, escalation, and response. This role is responsible for defining how cybersecurity incidents are assessed, escalated, and managed across the enterprise, and for ensuring IDEX Cybersecurity leads the response to significant security events. This role will partner with the IT and infrastructure teams that operate specific environments (e.g., data center SOC services). The role partners closely with IT, infrastructure, and external SOC providers to align on detection capabilities and operational processes, while supporting Cybersecurity leadership in coordinating high-impact incidents and driving continuous improvement in response effectiveness. Position Responsibilities Incident Response: Support enterprise incident response activities across detection, triage, containment, eradication, and recovery Coordinate the execution of high-impact cybersecurity incidents, in support of Cybersecurity leadership Serve as an operational escalation point for incident response, ensuring issues are appropriately routed and addressed Develop and maintain incident response playbooks, procedures, and standards Support coordination with legal, compliance, IT, and external response partners under the direction of Cybersecurity leadership Lead post-incident reviews with relevant stakeholders to identify improvements and strengthen organizational readiness Security Operations: Lead security operations activities focused on SOC services, including security monitoring, alert management, and incident response execution Oversee internal teams and external service providers (e.g., MSSPs) to ensure consistent, high-quality security operations coverage Establish and enforce operational standards for alert triage, escalation, and incident handling Drive scalability and efficiency through automation, orchestration, and process optimization Ensure effective monitoring coverage across Microsoft 365 Commercial and Government Community Cloud High (GCCH) environments Security Operations Program & Technology Management: Own and evolve security operations technologies, including security information & event monitoring (SIEM) and detection and response platforms Define and govern how multiple SOCs (internal and external) operate together, ensuring clear roles, responsibilities, and coordination models Establish IDEX Cybersecurity as the lead authority for major incident response, with external SOCs supporting detection and escalation Manage relationships with external SOC providers, including performance oversight, metrics, and participation in QBRs Improve detection fidelity through alert tuning, use case development, and false positive reduction Drive enhancements in detection coverage, response speed (MTTR), and overall operational effectiveness Partner with cybersecurity leadership to define operational roadmap, priorities, and maturity targets Operational Coordination & Service Delivery: Coordinate cybersecurity requests and activities across teams, ensuring work is properly triaged, prioritized, and completed Manage ticketing and escalation processes, ensuring issues are routed, tracked, and resolved in a timely manner Track and communicate the status of incidents, initiatives, and key activities across teams Partner with IT and project management office (PMO) teams to ensure cybersecurity requirements are built into projects and services from the start Promote consistent, security-first practices across IT operations and service delivery Metrics, Reporting & Continuous Improvement: Own security operations performance metrics and reporting, including MTTR, detection effectiveness, alert quality, and service level agreements (SLAs) Develop and enhance operational metrics and dashboards to support enterprise reporting and risk visibility Use data-driven insights to identify gaps, inefficiencies, and improvement opportunities Drive continuous improvement initiatives to enhance operational maturity, scalability, and consistency Training, Exercises & Readiness:

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Company Intel

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