Engineer: Tier 1 (On-site)

About the role

Under the general direction of the Professional Services Operations Lead, the Engineer will provide clients with remote and on-site support services across North America (and international locations, as applicable) in a wide range of client environments. Physical Infrastructure design/Installation, wireless design, and hardware configuration are standard tasks the Engineer will perform. Environments can include, but are not limited to, traditional data center facilities, warehouses, office buildings, MDF/IDF closets, headends, and remote outdoor facilities. *** This is a 100% Onsite requirement with heavy travel***

Responsibilities

• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing,g and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research /resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Trave

Benefits

Additional Information

Who is Trace3 ? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.

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