Training Services Account Specialist

Responsibilities

• Grow existing business relationships and acquire new business within your assigned territory by selling training and certification offerings.
• Exceed financial goals, including sales bookings and revenue
• Work directly with customers to craft and execute on their training and certification plans.
• Effectively communicate with high-level customer executives on a regular basis to position training offerings into large, complex deals.
• Engage with partners to drive force multiplication of Red Hat enablement within their companies as well as with their customers
• Negotiate contracts and advance them through to closure
• Manage consumption and renewals of Red Hat Learning Subscription (RHLS)
• Manage forecasts, provide quotes, scope proposals, close deals, and track data through Salesforce.com (SFDC) and our learning management system (LMS)
• Work extensively with cross functional sales teams and partners to grow business in your specific territory.
• Act as a subject matter expert on training and certification both internally and externally in your assigned territory.
• Provide thought leadership to internal Red Hat teams in order to advance the training portfolio of offerings and strategy.
• Promote and sell training solutions and services to customers using all available promos, specials, and bundles to achieve the highest possible revenue and bookings
• Identify, define, develop, and implement corporate training plans for strategic enterprise accounts within the region
• Identify and generate new training business opportunities and upsell to existing customers
• Support and Coach the local Sales, pre-sales, channel Teams and partners in relation to the training offering and processes
• Identify subscription opportunities that don't include training and attempt to add training offerings to them
• Develop and refine the training selling best practices
• Actively work on RFIs/RFPs to include Training and Certifications related offerings
• Work with the local services team to align the GLS offering with the services solutions

Requirements

• 5+ years of sales and business management experience with a proven record of achievement.
• Strong communication skills both internally and externally
• Strong in-person customer-facing skills
• Proven ability to work with various sales teams (internal and external) championing Red Hat training and certification as well as working autonomously to drive growth in accounts
• Experience with SFDC or equivalent CRM system.
• Strong Experience with Office Suites (MS Office, Google G-Suite, LibreOffice or alternatives)
• Understanding of learning management systems (LMS)
• Understanding of the complete sales cycle management from prospecting to closing
• Strong customer interaction skills.
• Resilience in dealing with transactional administrative work associated with the sale through current training sales systems.
• Ability to travel up to 25%
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Benefits

Additional Information

Job Summary The Red Hat Training and Certification team is looking for a Training Specialist to join the team. The Training and Certification team is an award-winning, customer-facing group within Red Hat that increases customer retention by providing offerings that are some of the most desirable within the IT industry. As a Training Specialist, you will be responsible for meeting financial goals by acquiring new business, growing existing business and nurturing customers throughout their training and certification journey. In this role, you will partner closely with your sales and services teams and partners to help promote Red Hat Training and Certification to your customer base.

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