Field Service Engineer - North Carolina

Benefits

Additional Information

Sartorius as a position for a Field Service Engineer. Candidates for this remote based position must be based in the North Carolina area. The primary responsibility of the Field Service Engineer is to provide timely service and support for all Bioprocess products and accessories in the southern region. As the Field Service Engineer (FSE), you will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. You will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. This position is location specific - any change of address located outside of your hired location will require approval in advance. In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The ideal candidate will reside in the Raleigh / Durham North Carolina area. This position is location specific - any change of address located outside of your hired location will require approval in advance. The Field Service Engineer will be mostly focused in the North Carolina area but will be responsible for the southern region consisting of the following states: NM, CO, TX, OK, MS, LA, AK, GA TN, NC, SC, FL and Puerto Rico. What you will accomplish together with us: Service company equipment for customers, including installations, preventative maintenance, repairs and training. Interact with customers directly to schedule appointments and complete repair services as appropriate. Provide excellent customer service at every step. Evaluate the customer's service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule and proactively communicate to management when schedule is free of appointments. Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools. Build positive relationships with customers Perform other related duties as required. What will convince us: Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training 3+ years' Field Service experience working on electrical and mechanical equipment Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools. Experience installing equipment, wiring, or programs to meet company specifications. Ability to lift 50lbs. Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams. Experience with high voltage (400VAC plus) systems. Experience with pneumatic and hydraulic systems. Valid Drivers License and Passport Up to 90% travel is required to support Field Service activities and can include travel outside of the region. Proficiency with MS Office software, including Outlook, Word and Excel. We value: Determining the kind of documentation, tools and equipment needed to do a job. Experience with automated systems such as robotics is a plus Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus. Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identification with our core values: Sustainability, Openness, Enjoyment

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