Senior GTM Operations Analyst - Salesforce Administrator

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CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Senior GTM Operations Analyst - Salesforce Administrator At CreatorIQ, our go-to-market teams move fast - and the systems behind them need to keep pace. As a Senior GTM Operations Analyst with a focus on Salesforce Administration, you will be the technical backbone of our Revenue Operations function, ensuring that our CRM instance is reliable, scalable, and optimized for every team it serves. Reporting into GTM Operations, you will partner closely with Sales, Marketing, Customer Success, Finance, and Legal to translate complex business requirements into clean, well-documented solutions - reducing friction, accelerating deal velocity, and protecting the data integrity our leadership depends on to make confident decisions. If you are a detail-obsessed Salesforce pro who loves solving operational puzzles and thrives at the intersection of technology and go-to-market strategy, this is your role. In this role, you'll get to: Own Salesforce administration end-to-end: Keep our CRM instance healthy, reliable, and process-ready. Design and document technical solutions for defined business requirements, perform configuration and customization, conduct user testing, and maintain documentation on workflows, processes, and training materials so the entire GTM org can operate with confidence. Drive data integrity and hygiene: Monitor and maintain data accuracy across systems by performing data imports, fulfilling ad hoc data requests, merging duplicate records, and ensuring proper account and contact ownership - so every rep, CSM, and leader is working from a single source of truth. Manage security, access, and pipeline governance: Administer user profiles, permission sets, role hierarchy, sharing rules, and security settings to ensure the right people have the right level of access. Simultaneously enforce deal hygiene standards, support pricing and discount approval processes, and maintain consistent pipeline governance across the revenue org. Lead release management and process optimization: Plan, test, and deploy changes across sandbox and production environments with minimal disruption. Collaborate with the GTM Ops team to identify automation opportunities, eliminate repetitive manual work, and continuously improve the systems and processes our teams rely on every day. Be the first point of contact for GTM operational issues: Investigate production errors, identify root causes, and route issues to the right teams with clear context to drive fast resolution. Provide ad hoc reporting support for GTM leadership, train CRM users on new processes and workflows, and serve as a trusted partner to stakeholders across the business. Who you are and what you'll need for this position: Fluent in English (written and verbal): You communicate clearly and professionally with internal stakeholders and external partners, and can translate complex operational details into simple, actionable language. 3+ years of Salesforce administration experience: You have hands-on experience designing, building, and maintaining Salesforce in a SaaS environment. A Salesforce Certified Administrator credential is strongly preferred; Salesforce CPQ knowledge and familiarity with Apex or Lightning Component development are meaningful differentiators. Fluent in the GTM tech stack: You are comfortable working across sales enablement and revenue tools including Outreach, Gong, Apollo, DocuSign, Clay and HubSpot - and understand how they connect to Salesforce to power the full revenue motion. Knowledgeable about enterprise SaaS sales processes: You understand how complex B2B deals move from lead to close, what renewal and expansion motions look like, and why clean data and reliable systems are mission-critical at every stage. Experience supporting Revenue Operations or Deal Desk functions is a strong plus. Exceptionally organ

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