GPS Manager, Training

About the role

Working within the Government Programs and Services (GPS) department, the Manager, Training is responsible for the strategic leadership, design, implementation, and ongoing management of our internal and client facing Training Programs. This role ensures all training activities meet contractual requirements, regulatory standards, and MedImpact operational expectations. The Manager, Training provides leadership to training staff, partners closely with cross‑functional stakeholders, and establishes governance, metrics, and continuous improvement processes to ensure effective, compliant, and scalable training outcomes. A wide degree of creativity, discretion, and independent judgment is required. Supervision is minimal and based on demonstrated expertise and performance. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides leadership to recruit, develop, manage, and retain training resources necessary to support Medicaid Programs and Clients. Leads the end‑to‑end strategy, design, delivery, and maintenance of our client and internal organizational Training Program, including onboarding, role‑based, refresher, and change‑driven training. Manages Training Specialists and oversees daily training operations, work allocation, performance management, and professional development. Develops and maintains annual training plans, curricula, delivery schedules, assessments, and evaluation methodologies aligned with program needs and contractual requirements. Establishes and administers training policies, processes, quality standards, documentation controls, and reporting frameworks. Oversees the development, review, and maintenance of training materials including user guides, manuals, job aids, e‑learning content, and system simulations. Partners with subject matter experts (SMEs) across IT, Operations, Clinical, Call Center, Rebate, Organizational Change Management (OCM), and Compliance to ensure training accuracy, consistency, and readiness. Ensures all required training is completed, documented, auditable, and reported. Provides governance and oversight for provider, pharmacy, and external stakeholder training and communications. Defines, tracks, analyzes, and reports training metrics and effectiveness indicators to leadership and external stakeholders as required. Participates in program planning initiatives, including implementations, enhancements, and operational readiness efforts. Continuously evaluates training effectiveness and recommends improvements to processes, tools, content, and delivery methods. Supervisory Responsibilities Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service

Benefits

Additional Information

Exemption Status: United States of America (Exempt) $92,730 - $127,504 - $162,277 "Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate." This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at medimpact? Share your experience