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Service Account Coordinator

External
Signode logoSignode · Roselle, IL
Full-timeOn-site1d ago
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About the role

Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products. Essential Functions: Maintain cases, workorders and workflow of the customers' request of service. Utilize the service management system to accurately input the customer's information and equipment. Schedule an appropriate time for service. Send quotes, order confirmations and invoices to customers. Continuously audit mature cases, work orders, bookings, NAV Report and posts. Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders. Contribute to operational excellence and continuous process improvements for the department. Determine and communicate possible sales opportunities for additional products and services based on customer needs. Collaborate with other departments to resolve customer issues. Assist the Service Administration Department with other related administrative activities in the department. Education: High School Diploma or GED required.

Requirements

  • Minimum 3 year's experience working in customer service or dispatching.
  • Experience scheduling service calls
  • ERP system experience
  • Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
  • Adaptability
  • Organization / Planning
  • Conflict Management
  • Customer Focus
  • Decision Making / Judgment
  • Team Player
  • All your information will be kept confidential according to EEO guidelines.
  • The Company does not sponsor for employment-based visas for this position now or in the future.
  • Reasonable Accommodation Statement
  • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
  • Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.
  • Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.
  • Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Benefits

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.Salary:The hourly wage for this position ranges from $22.00 - $27.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.Health insuranceDental insuranceVision insurance401(k)

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