Customer Care Coordinator

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Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Primary Job Responsibilities Respond to initial customer requests for service. Document and process requests in service and scheduling system. Effectively manage large amounts of incoming calls and emails. Build sustainable relationships of trust through open and interactive communication. Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution. Assist in determining and documenting root-cause. Track and report division service levels, satisfaction, response rates and costs. Ensure division complies with service history information and company retention requirements. Support claims/risk filings. Perform other duties as assigned. Career Level (S2) Organizational Impact: Works to achieve day-to-day objectives with direct impact within the area. Work consists of tasks that are typically routine with some deviation from standard practice. Works under moderate supervision for routine tasks. May seek advice of more senior personnel in the same area. Leadership & Talent Management: May provide guidance and assistance to new or entry level employees. Knowledge & Experience: Requires operational knowledge of systems and procedures. Typically requires high school diploma or equivalent and 3 years relevant work experience. Some job areas may require vocational or technical education in addition to prior work experience. Required Skills/Knowledge Strong emphasis on quality service and follow-up People-oriented and able to adapt to varying emotions and situations from customers Excellent communication and listening skills Strong analytical ability to perform root-cause analysis Well-organized with ability to multi-task, prioritize, and manage time effectively Strong computer skills Conflict resolution skills Highly preferred: Microsoft Office Suite and CRM database management software Required Licensing, Registration and/or Certifications Not applicable Physical Requirements Not applicable Pay Range $28.70 - $35.87 per hour Hired applicant will be eligible for quarterly bonus incentives

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